Can't use whatsapp on my new device - help please

[Varditma]

hi,

I bought a second hand device - galaxy s2. I reset the device, and I deleted all the information. My previous device is Nokia E5, I used Whatsapp on this device (Nokia) without any problem.

Now I'm trying to install Whatsapp on my new device (galaxy s2) and constantly get these 2 messages:

"Unable to connect. please try again later"

OR

"Connection failed! Please reverify your number. Whatsapp can only be installed on one device per phone number."

I did the following:
- My internet connection test correctly

- I took off my whatsapp account in my old phone (thought it might help)

- No problem with my cellular provider since in my previous device with the same SIM card everything was fine.

- I have reset my phone and erased everthing

- I removed and re-installed whatsapp several times

Please help me. i don't know what to do!
Many thanks

 

[chanchan05]

Are you using the same phone number on both devices?

 

[Varditma]

Yes, same number with the same SIM card. any idea?

 

[chanchan05]

The account you have on whatsapp probably thinks you are registering your number for different phones. You probably have to disable your old account or something. Not sure since its been a while since i stopped using Whatsapp for Viber.

 

[Varditma]

I erased my account from whatsapp and still getting the same message

 

[mukundjalan]

Hi all,
I had damaged my phone and didnt use it for a month. I didnt use whats app in the interin period. The phone repairing didnt go through. I need to check the messages that I got in that period. Can any one please help me on this???