Trying to help someone with their Moto G. When you plug in the phone you get a UI screen that is titled "AP Fastboot Flash Mode"
With this it states
Battery Low (Charging)
"Device is LOCKED. Status Code: 0"
Transfer Mode: USB Connected
Then it gives me some Boot Mode Selections, but none of them do anything. Even normal powerup is not working, it just turns the screen off for a moment then goes back to the same UI.
Can anyone help me with this please. They didn't try to root it though which makes this confusing...the phones battery drained, after leaving it on the charger all night, this is what comes up.
UPDATE:
So on another forum I glimpsed at a sentence that said "During the restart, rapidly press the volume down and power button". After trying that it worked. I can't find that forum page again
Here is a picture of what I was looking at (the person took their phone with them to work) https://i.imgur.com/dMyHLG0.jpg
After restarting the phone successfully with the method above, it goes back to the AP Fast Boot UI
With this it states
Battery Low (Charging)
"Device is LOCKED. Status Code: 0"
Transfer Mode: USB Connected
Then it gives me some Boot Mode Selections, but none of them do anything. Even normal powerup is not working, it just turns the screen off for a moment then goes back to the same UI.
Can anyone help me with this please. They didn't try to root it though which makes this confusing...the phones battery drained, after leaving it on the charger all night, this is what comes up.
UPDATE:
So on another forum I glimpsed at a sentence that said "During the restart, rapidly press the volume down and power button". After trying that it worked. I can't find that forum page again

Here is a picture of what I was looking at (the person took their phone with them to work) https://i.imgur.com/dMyHLG0.jpg
After restarting the phone successfully with the method above, it goes back to the AP Fast Boot UI