Clueless customer support

[mrnyjet]

In the village where i live, outer suburb of Rochester NY, Verizon and AT&T and TMobile all have towers. Sprint/Cricket do Not, hence signal varies from no coverage to 2 bars from minute to minute. We have both VM and Cricket phones . They work great everywhere in the county, except my house. Cs reps at both companies insisted that i should exchange my new phones for replacements, which are refrubs.
WRONG! The nearest sprint/cricket towers are 10-15 miles away in two directions.
It is the towers that you need to expand and upgrade, not the phones. The coverage map is not the actual reception that exists on the ground location . Log in the problem ticket info so the engineers know the actual problem , and do your job! Which is not to argue with the paying customers.

 

[Frisco]

Yeah I hear ya. Most cell coverage maps don't tell the whole story. But ...

Some devices do get better reception than others on the same carrier at the same spot. I have an experience with that, as I (briefly) went from a Samsung Fascinate to a Droid 3 a while back (just prior to getting the Note 2 I now have).

That Droid 3 had about half the signal strength as the Fascinate, sometimes dropping calls, often losing data signal for minutes at a time, right in the same spot my Fascinate and now Note 2 get full bars all day and night.

Another consideration is the signal booster/outside antenna option. There are some that really amplify the polling of the towers and even the outgoing signal from the device. You have to hunt around for those that get legitimate good reviews. I do not post recommendations of a particular brand for the reason that it appears spammy; but I can tell you that I know users who rely on them in rural areas of the state I live in.

Anyway, I'd take action rather than expect the carrier to any time soon.

 

[mrnyjet]

I went into settings and changed two of them from ipv4 to ipv4 and ipv6. Seems to have helped the phone be more consistent in coverage and consistency. At least so far today.

 

[werewolfboy13]

In the village where i live, outer suburb of Rochester NY, Verizon and AT&T and TMobile all have towers. Sprint/Cricket do Not, hence signal varies from no coverage to 2 bars from minute to minute. We have both VM and Cricket phones . They work great everywhere in the county, except my house. Cs reps at both companies insisted that i should exchange my new phones for replacements, which are refrubs.
WRONG! The nearest sprint/cricket towers are 10-15 miles away in two directions.
It is the towers that you need to expand and upgrade, not the phones. The coverage map is not the actual reception that exists on the ground location . Log in the problem ticket info so the engineers know the actual problem , and do your job! Which is not to argue with the paying customers.

I remember when I had Cricket. Instead of helping me wanted me to trade in my current brand new phone for a refurbished phone. That I only have for 2 days

 

[mrnyjet]

tried to make call and roaming came on. hung up and cost me 25 cents. disabled roaming and had to do *228 again. so when service came on I canceled acct and ported number out. lost about 5 bucks in top up funds. maybe I will try reactivating in 6 months. like the huawei mercury phone and can use for web on wifi.

when I called in a message came on that muve and another service were not available in my area and they are working on the problem.

it took four tries to get through as call to customer support kept dropping.

I tried to tell them that before. their cs Rep refused to file a ticket. good grief! good way to lose customers.

 

[blueeyiz702]

I totally agree,crickets csr is terrible! I've had bjg issue since i spent 300 on phone and they coildnt provision it! I had to blast them on facebook for month before got working replacement! Its sad they make hundreds of millions,we get bent over everytime! My butt hurts!