Help com.htc.android.mail crash

[David R Remont]

Report Type Crash
Package Name com.htc.android.mail
Package version 864021554
Package version name 9.10.574735
Installed by com.htc.feedback
Process name com.htc.android.mail
Device htc_hmiawhl
Build ID LMY470 release-keys
Build type user
Model OPJA2
Product hmiawhl_sprint_wwe
SDK version 22
Release 5.1
Incremental Version 591203.19
Band htc
CRASH
Exception Class name java.lang.NullPointerException

If the info you need is not on this list, it probably doesn't exist

HTC one Android Phone...Sprint

Gmail works OK
Mail is Outlook #######.hotmail.com

Deleted account. Cache was cleared.
Reentered account and pass word.
I can read my email.
IF I TOUCH the Text field I get:

Mail has stopped unexpectedly.
Would you like to send an error
report to HTC? This will hep us
improve our products.

Very, very unhappy that I can not write an email....ANY IDEAS?
OR should I get an iPhone?

 

[rzandroid]

Hi David,

I had exactly the same problem with HTC mail app on the HTC one M8S, since a few days.
In the google playstore I looked at the recent updates. One of them was Android system web view.
Since in the error report, in the stacktrace the name "EditableWebViewInputConnection", I decided
to remove the update.

Now the HTC mail app is running normally!
Hope this helps you too.

Regards,
rz

 

[spiresvideo]

This worked for me! Thank you.