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computer doesnt recognize Samsung sch I415 phone

A

Android Question

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I have a Samsung I415 Android phone from Verizon. When I plug it into my desktop, it charges the unit but otherwise does not recognize it as a device. Therefore I cannot sync calendar or contacts, or load music. Verizon's "software repair assistant" does not see the device either so it can't fix it. Kies software says a firmware update is needed.
 

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