Hi, I'm new here and I have an issue with the content lock on my LG G5 running Android 7.0 (3.10.84, NRD90U, V20g-EUR-XX).
I have looked around on the web for answers to my question already and cannot find the answer, TBH I don't know if there is one.
I have files protected by content lock on my device, whilst I was in Galery-Settings-Content lock, I selected my google account (which was previously unselected) as "the account that protects my locked files in the gallery" where as previously there was no account selected. There aren't any other accounts (google on not) showing which could be selected in the same place.
My problem is that now I have selected the google account, if I try to open the locked files I am shown a message reading "This file is locked by another Google account and cannot be opened."
I am unable to deselect the google account within the content lock settings, nor do I know of any other account/email address that my device seems to think that I was previously using. I have tried adding a different email address account (yahoo) in the content lock settings but am told that this account already exists on the device.
Any assistance or suggestions that do not require a factory reset of my device would be greatly appreciated
Thanks in advance of any help given.
Cheers Greg.
I have looked around on the web for answers to my question already and cannot find the answer, TBH I don't know if there is one.
I have files protected by content lock on my device, whilst I was in Galery-Settings-Content lock, I selected my google account (which was previously unselected) as "the account that protects my locked files in the gallery" where as previously there was no account selected. There aren't any other accounts (google on not) showing which could be selected in the same place.
My problem is that now I have selected the google account, if I try to open the locked files I am shown a message reading "This file is locked by another Google account and cannot be opened."
I am unable to deselect the google account within the content lock settings, nor do I know of any other account/email address that my device seems to think that I was previously using. I have tried adding a different email address account (yahoo) in the content lock settings but am told that this account already exists on the device.
Any assistance or suggestions that do not require a factory reset of my device would be greatly appreciated
Thanks in advance of any help given.
Cheers Greg.