Help Corporate email will randomally stop syncing

[Dan Bunch]

I have user with a Droid Turbo connected to corporate email (exchange) that randomly stops syncing emails. I have confirmed that the password has not expired and the data on the device is still working. If I hit sync now it says it synced but the email does not update. I’ve cleared the cashe for the email and had the user re-enter their password but nothing works. The only thing I can do is to delete the Account and re-add. The problem seems to reoccur every 3 or 4 months. Any thought what I may be missing?


Thanks in advanced


Dan

 

[Crashdamage]

Is this an Active Sync account of do you access's via IMP or EWS?

If it's Active Sync try using the email app Nine. If you use IMAP of EWS try K-9, Maildroid. Or my favorite by far, ÀquaMail.

 

[Dan Bunch]

It’s Active sync, unfortunately corporate rules prevent me from using a third part app for the email.


Turn out the problem was a bad SIM card from Verizon while I was trouble shooting the email problem the IM card failed completely. I replaced that and the email problem went away.