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Custom contact notification not working?

S

SconnieInShorts

Lurker
Hello all! I just received my S7 Edge from work on Tuesday (yay!) and I am loving it. I do have one problem with it though... I've set a custom notification sound for my work's paging system, but it doesn't seem to be working when I receive a text message from that contact, it just plays the default notification. I've also got a custom ringtone set, and that works perfectly fine. Both are downloaded from Zedge, but I've even moved the notification to the phone's "Notifications" folder and tried to set it that way. Restarting the phone doesn't work either.

For the record, I *am* able to hear a sound, but it is the default message sound, not the custom sound I set on the contact. Also using the stock Messages app, not Messages+. The only thing I can think of is that the SMS message looks like it comes from an email, not just a phone number, but I can't imagine that would be the issue because it's all the same contact.

Thanks in advance for any help you offer!
 
I'm not familiar with those programs, and I'm sure I could make them work easy enough, but I would much rather have the phone function the way it is supposed to without having to do it myself.
 
SconnieInShorts said:
Hello all! I just received my S7 Edge from work on Tuesday (yay!) and I am loving it. I do have one problem with it though... I've set a custom notification sound for my work's paging system, but it doesn't seem to be working when I receive a text message from that contact, it just plays the default notification. I've also got a custom ringtone set, and that works perfectly fine. Both are downloaded from Zedge, but I've even moved the notification to the phone's "Notifications" folder and tried to set it that way. Restarting the phone doesn't work either.

For the record, I *am* able to hear a sound, but it is the default message sound, not the custom sound I set on the contact. Also using the stock Messages app, not Messages+. The only thing I can think of is that the SMS message looks like it comes from an email, not just a phone number, but I can't imagine that would be the issue because it's all the same contact.

Thanks in advance for any help you offer!
Click to expand...
Just a thought. After installing the last Samsung updates, I was not getting text notifications but it's fixed now! I tried all of the suggestions on here and none worked except one: uninstalling CM Security. If you have it, try uninstalling it. This did it for me. I am SOOOOO relieved! Good luck! Hope this helps!
 
to confirm, you went to contacts> (the work paging system contact)> edit> more> message tone> set whatever tone you want. yea?
 
seVer said:
to confirm, you went to contacts> (the work paging system contact)> edit> more> message tone> set whatever tone you want. yea?
Click to expand...
Not sure who you are replying to, if it was me, I went into apps, found CM Security, and then uninstalled it. It was fine until I did an update on my Samsung S7.
 
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