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Help Dark spots on my screen?

W

waynerbacks

Newbie
In the first week of June I got my Droid Razr and on the way home noticed dark lines and spots on the screen. They are really noticeable on a solid black screen.

I gave it a chance to resolve itself thinking perhaps the phone was just turned on and yadda yadda but after almost two months they are there.

It's not a huge deal but on a solid color you can notice these imperfections. Not sure what I can even do about it either. And ideas or heard of similar issues?
 
That's not true. My buddy has a Razr and his looks great. Couldn't find a single flaw on the screen. Also I checked out a friend's Galaxy Note and her screen was perfect.

Verizon is sending me a new Razr as we speak. So you were incorrect on both points. No offense of course.
 
Well they wouldn't replace mine for that reason. And when I got it replaced for a different reason my new one had it also, it didn't at first but now I can see them. Still not as bad as it was. Chances are your new phone will have it. It's not a defect though.
 
It's not happening on some other types of phones though. It's very annoying to be on a white screen with a hundred lines going through it.

They also told me the phone they are sending is stock ICS. Not sure if that's good or bad yet.
 
Yea mine has plenty of dark spots on a black screen. I can also make out some stuck pixels although they are extremely small. I counted 9 but some are very faded.
 
waynerbacks said:
It's not happening on some other types of phones though. It's very annoying to be on a white screen with a hundred lines going through it.

They also told me the phone they are sending is stock ICS. Not sure if that's good or bad yet.
Click to expand...

You shouldn't be able to see them on a white screen, if you do then it's something else. The best way to check your screen is to open the camera, turn it to the front and out your finger over the lens so it's pitch black
 
carracerz14 said:
You shouldn't be able to see them on a white screen, if you do then it's something else. The best way to check your screen is to open the camera, turn it to the front and out your finger over the lens so it's pitch black
Click to expand...

I see something different on a white screen. At an angle I see stripes going down the screen when it's landscaped. When it's black there's spots and uneven lines going down the screen vertically.
 
waynerbacks said:
That's not true. My buddy has a Razr and his looks great. Couldn't find a single flaw on the screen. Also I checked out a friend's Galaxy Note and her screen was perfect.

Verizon is sending me a new Razr as we speak. So you were incorrect on both points. No offense of course.
Click to expand...

Actually, he is quite correct on both points (mostly).

This is known issue that Motorola has acknowledged. Regardless of my thoughts on the matter, they claim this to be "normal" as part of the manufacturing process. Not all phones/screens have this as all are developed and produced differently. Comparing this to the Note would, of course, yield different results. It sounds like your buddy got the ONE that doesn't have the issue.

That's awesome that VZW is sending a replacement. Unfortunately, it probably won't fix the "issue" (although I truly hope it does). You lucked out and got someone who was unfamiliar with the issue. ;)

However, seeing then on a white screen is definitely NOT normal!!!
 
Link me to Moto knowing of the issue. Google results nothing relative.

Also I'm sure my buddy doesn't have the ONE without the issue. That's just silly. Anyhow now I wonder if this is just a normal thing now considering I'm new to his tech.

None of you guys have any faint lines even if barely noticeable on a white screen?
 
If they are barely noticeable then I'm pretty sure you're being nick picky, but no I don't have any I can see. But your original post and what you're saying now are two different things, the dark black spots on a black screen are part of OLED screen technology.

It's been well documented on many forums, and when I called verizon about it, they told me it was normal for the screen type because of the glue process and wouldn't send me a replacement.
 
You are referring to the ones that look (loosely) like this, right?

Razr-black-spots-and-lines-200x300.jpg

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Motorola Owner's Forum said:
…The Droid RAZR display uses a new high efficiency OLED material. These screens may in some cases exhibit slightly darker regions, like you’ve noticed. Because the darker regions are only visible when viewing the black screen in a very dark environment, they will not interfere with general use. Most importantly, they don’t change over time and are typical for this generation of OLED material. They in no way indicate a problem or defective screen.
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Unfortunately, I cannot seem to be able to link to the direct page.... :(
 
Yeah I found that thread. Motorola acting like this is not an issue or defect. This will be the last Moto anything I ever spend my money on. What a pathetic company to say the things they have said
Zero care for the customers.
 
waynerbacks said:
Yeah I found that thread. Motorola acting like this is not an issue or defect. This will be the last Moto anything I ever spend my money on. What a pathetic company to say the things they have said
Zero care for the customers.
Click to expand...

Well, it doesn't sound like anything we can say will change anything... but they can't change what is considered normal from manufacturing standpoint.

As consumers, it's up to us to research what we are buying and return it in a timely fashion if we are not satisfied with it.
 
Had the same thing on my Galaxy Nexus before...it was actually much more noticeable so doesn't bother me in the slightest now.
 
I have exchanged my MAXX for a L.N.R.D. because of the screen. Twice I think. I return my device for any reason at all. If I am not 100% satisfied, back it goes(after getting my refurb'd device that is) I pay out the A for my service. Better believe I am going to be satisfied lol.
 
arparaspolo said:
I have exchanged my MAXX for a L.N.R.D. because of the screen. Twice I think. I return my device for any reason at all. If I am not 100% satisfied, back it goes(after getting my refurb'd device that is) I pay out the A for my service. Better believe I am going to be satisfied lol.
Click to expand...

Not sure what an lnrd stands for but I agree with you.
 
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