Help Daughter's Nexus7

[Vixer]

I enjoyed my Nexus 7 so much that I bought one for my daughter last Christmas.

We cannot get it started up. Researched it as much as possible and followed all of the suggestions, such as:

1. Use only the charger supplied.
2. Holding the power button for 15 seconds.
3. Holding the power button and volume down buttons at the same time.

No matter what we try nothing works. It probably isn't covered under warranty, but I gave her the support number to call. I don't know if she has called them yet.

I do wish that it had a user swappable battery. Kind of stupid that you would have to send it in for a battery replacement.

Hope she is able to work something out with the support team.

 

[John Bean]

Leave it connected to the supplied charger and lead for a long time - days rather than hours and at least overnight - then try again to power it up.

The N7 is problematic if allowed to over-discharge and the initial recovery is very, very slow, probably for safety reasons as lithium batteries can catch fire if high charge currents are applied to a (genuinely) dead battery, so caution is the name of the game in the design of the charging circuitry when it detects a "dead" battery. If it's not really dead the charge will slowly increase as the voltage rises, eventually bringing it back to "normal" - but it takes a long time so patience is needed.

Best advice: don't let it die; if in doubt always top-up the charge

 

[breadnatty08]

Totally agree, John.
I don't use mine too often but when it does completely die, it takes FOREVER! And I use the charging brick from my TF Prime which I believe is a higher output. Give it time, it'll charge.

 

[AntimonyER]

Same thing here. Seems like the line its been dead, the longer it takes, but it has always powered back on, (eventually).

Best thing about the new N7,standby time is almost two full weeks from a full charge. I hadn't touched it in 6 days and it still had 51%

 

[Vixer]

Charged it overnight with no startup.

I will call to tell her to let it try to charge for about 3-4 days and then give it a try.

Thanks all.

 

[WoohooGuy]

Make sure you stress to use the original charger and cable combination, sometimes cheap or well worn cables will throw the N7 for a loop.

When I connect my almost dead N7 to the factory wall charger it will take a few hours to fully charge.

If I connect it to my computer or a regular phone charger it takes forever to charge.

 

[lvt]

If I connect it to my computer or a regular phone charger it takes forever to charge.

There is huge difference in current :

Computer USB : 500mAh
Phone charger : 1A (at best)
Nexus 7 charger : 2A

If you want to charge from a computer you must turn it off.