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Help Dead Transformer?
- Thread starter turbohobbit
- Start date
My TF died suddenly. At first it would only work when plugged in. Asus Support advised factory reset, which I did, then it wouldn't work at all. I RMA'ed and they replaced the battery and sent it back rather quickly. Unfortunately the morons forgot to ship it back with the power plug and the cable.
I called support again and was told it would be "escalated" and I would have to wait 24-48 hours for a response.
I was really happy with the company until all this happened. They had swift updates, few bugs, etc... for a decent price. But this last whole fiasco has me thinking twice about future purchases. Also, some of the comments here in this thread aren't helping me change my mind about the company either.
I called support again and was told it would be "escalated" and I would have to wait 24-48 hours for a response.
I was really happy with the company until all this happened. They had swift updates, few bugs, etc... for a decent price. But this last whole fiasco has me thinking twice about future purchases. Also, some of the comments here in this thread aren't helping me change my mind about the company either.
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Deleted User
Guest
Mistakes happen.
On a positive note, I've had my TF for almost 2 months now and no issues what-so-ever. I bought it with v3.1 and it updated to v3.2 once I was connected at home. And following what I've learned with smartphones, I did a factory reset after the update, and have had no issues. I always do a factory reset to wipe the device after an update to the firmware, and it seems to help avoid these types of issues. I don't know if it's related, or I simply have one of the many good devices out there, but I'm happy with the Transformer.
And don't forget that the vast majority of complaint posts are from users who are experiencing problems. Very few come here to praise the product, so you really shouldn't write-off a company or product line due to a few complaints.
Mistakes happen.
On a positive note, I've had my TF for almost 2 months now and no issues what-so-ever. I bought it with v3.1 and it updated to v3.2 once I was connected at home. And following what I've learned with smartphones, I did a factory reset after the update, and have had no issues. I always do a factory reset to wipe the device after an update to the firmware, and it seems to help avoid these types of issues. I don't know if it's related, or I simply have one of the many good devices out there, but I'm happy with the Transformer.
And don't forget that the vast majority of complaint posts are from users who are experiencing problems. Very few come here to praise the product, so you really shouldn't write-off a company or product line due to a few complaints.
Yes it is true that mistakes happen and I acknowledged that in my email to the company. I just feel that companies should have better and more efficient methods of correction in place to deal with mistakes once they occur. It sucks to have to wait even longer than necessary. Whether or not I will write them off will be due to how this situation is handled. So far, it's not so good. I requested that a support supervisor to call me back and that hasn't happened yet (that was 15 hours ago).
I am interested in your comment about the factory reset after updating. I thought that the small update after 3.2 (the one that enabled Netflix) might have been the culprit. However the paperwork that came back with the TF indicated that the battery had been replaced. I wonder if a software update could affect the hardware in such a way.
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Deleted User
Guest
Software generally doesn't cause hardware failures, but it can be the reason some hardware behaves improperly. For examples, not charging the battery properly, or affecting the way the power button works with certain software settings. The battery might be fine, but the software doesn't charge properly causing the battery to discharge completely with a failure. Or the power button functions 100% but the software doesn't detect the button being depressed, so the button appears to be defective.
I don't think the firmware changes caused the issues, but if the update doesn't get installed properly, it could cause issues that appear to be hardware related. That's why I always perform and recommend a factory reset after an update to wipe the device and reload the new firmware proplery.
Sounds like good advice. I supposed that is what "bricking" means.
I will definitely do as you recommend next update. Thank you.
D
Deleted User
Guest
Actually "bricking" your device means attempting to update or modify the firmware incorrectly which causes your device to become as useful as a brick - it's like a paperweight.
Generally this is only a concern if you do something wrong, like trying to update a device when the battery is almost dead, or trying to install the wrong firmware on the device. As long as you update normally with a fully charged battery, you're fine.