Did you guys know Virgin Mobile charges a minute just for someone to connect to your Voice Mail!

[Hatchasaurus]

Anyone else think it is farggin' insane to charge a full minute just for someone to leave you a voice mail, and then charge you minutes to then listen to that voice mail?
I can't be the only one. I guess that is why they don't allow conditional call forwarding. So you can't use another service to receive your voice mails.
I am seriously flabbergasted by this.

 

[Tokens210]

Every phone company I've had personally or have friends that have do this, all calls rounded up meaning anything less then 1 minute becomes 1 minute

 

[Hatchasaurus]

My point is that I did not connect to the call, but because it went to voicemail, I am still charged a minute. I get the rounding up, that's fine. I accept that as not a big deal. It is the charging me for someone else, likely someone I don't want to talk to and have no control over if they call me, calling me and going to voice mail. This means even numbers in my black list can call and take minutes away despite the fact that I obviously have no intention of ever connecting to or talking them since there is no way aside from changing my number or having VM disable my voice mail completely that I can prevent them from going to my voice mail and basically stealing air time away from me.

 

[struckn]

People still use a phone as an actual phone? I used a whopping 16 minutes out of my allotted 300 last month; although to stay on topic, I would assume most of that was voicemail related. Definitely understand your frustration though!

 

[Hatchasaurus]

Actually, I barely use my phone to talk on. Which is how I caught on to this. Last month I used like 200 of my 300 minutes, and I know I actually talked for maybe 30 minutes of that. The rest were from calls I missed or rejected and they go to voice mail, then I would check those voice mails.

 

[shortmancom]

Virgin admitted to my boss that they are in error and blamed their interface with Sprint. All incoming calls, including unanswered ones, are charged. It's not supposed to be this way. It wasn't this way when I started with Virgin. I'm not sure when it started because I hardly use voice. My boss, whom I moved to Virgin just recently, had a cow when he saw that he was burning through his minutes at lightning speed. We spent quite a while on the phone with Virgin. They agreed to credit him minutes to offset their error, but haven't done so yet. I suggest everyone call and complain about their loss of minutes and request credits.

 

[DonB]

Moved here as this is not a rooted related thread, so it will benefit all, cheers