Help Disable Screen Lock

[jsipes]

I decided to input a PIN for my screen lock, but now I want to go back to no security (I know, I know . . .); however, it tells me that "None" and "Swipe" options are "Disabled by administrator, encryption policy, or credential storage."

I have no idea what that means or how it was changed to that. Can anyone help?

 

[codesplice]

Do you use a VPN or connect to your workplace's Exchange server by chance?

 

[jsipes]

Negative. I'm on wifi at work, but nothing else.

 

[codesplice]

Is your phone encrypted? Or do you have any PKI certificates stored on it?

 

[jsipes]

As far as I know, it's not encrypted and I don't know what PKI are...

 

[codesplice]

Do you have anything under Settings - Security - Trusted Credentials - User?

Do you have to enter your PIN before the phone boots fully?

What entries do you have under Settings - Security - Device Administrators?

 

[jsipes]

Nothing under User
No PIN to fully boot
Only Android Device Manager listed

 

[jsipes]

FWIW, I'm on 5.1

 

[codesplice]

Well shucks, I'm running out of ideas. And you said no VPN, right?

 

[jsipes]

Correct, no VPN. I'm at a complete loss.

 

[codesplice]

Alright, I'm out of ideas, but I'm not giving up! I moved the thread to a more general section of the forum, as I don't believe your issue is specific to the Nexus 5. I hope that getting some more eyes on it will find someone who can help more than me.

 

[jsipes]

Really appreciate all your help!