Help Display Black During Call

[TexasLegend]

When I dial a number or answer a call the screen goes black once the call connects. Predictable given you don't want your cheek to hang up your call. However, I can't access the phone until after the call has disconnected.
+ can't use dial pad to choose 1 for English or 2 for Spanish haha
+ can't even hang up the call so if the person on the other side of the call doesn't hang up/disconnect my phone will be stuck on a black screen until they hang up. Even long pressing the power button doesn't do anything.
+ basically my phone is rendered unusable until they call is disconnected.

Anyone have this problem and/or have a solution?

 

[Clementine_3]

The sensors on the X on are incredibly sensitive, is anything covering them? Do you have a screen protector or the original film on the phone? If they are over, or maybe even too close to, the proximity sensor they may be the culprit.

 

[TexasLegend]

Wow...didn't think of that. I have the original cover on until I have time to go get a screen protector.

Where is the sensor? Same side as front facing camera lens or opposite?

What is a good solution for using a screen protector? I wonder if there will be cutouts for he sensor.

 

[Clementine_3]

I'm using these , they fit the screen pretty well and don't interfere with anything.
The sensor is to the left of the earpiece.

 

[doogald]

I like the wet application protectors, like Zagg InvisibleShield, but I'm beginning to like Skinomi more. Their wet application method uses a slightly soapy solution that makes it easy to place the protector where it needs to be; within a few hours, it's set. They have an installation video that you can watch.

Anyway, for the X they are here: Amazon.com: Skinomi TechSkin - Motorola Moto X Screen Protector Ultra Clear Shield + Lifetime Warranty (AT&T, Verizon, Sprint, T-mobile, All Carriers): Cell Phones & Accessories

 

[TexasLegend]

Got my screen protectors in mail today from Motorola. Fixed problem. Thanks!