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no its not. they have that info on their screen. you are not telling them something they dont already have access to. They just want to make sure they are speaking with the account holder
I respectfully disagree. No company would be so stupid that they would leave account passwords unencrypted on a database. That's just trouble waiting to happen. If they want to verify then they can ask for my zip code, the last 4 digits of my SS#, the last 4 digits of my credit card, or they can return my call at my home number. There are far too many ways to verify an account. They do not need my password.
In the 10+ years I ran a web hosting company, I never asked for the account password to verify an account. Ever.
And NO CSR should have access to my password, NONE. A reputable company has disclaimers on the website and in emails that say, "A representative of this company will never as you for your password."Well having worked for numerous customer service call centers through the years. i can tell you that any info that they are asking they have to be able to confirm. which means that the info is on their screen. those reps probably take 70-80 calls daily. they arent going to ask you info they dont have access to.
Google will never email you to ask for your password or other sensitive information.
Amazon.com will never e-mail you to pay for Marketplace transactions outside our shopping cart, or ask you to confirm personal information such as a credit card number or password via e-mail.
And NO CSR should have access to my password, NONE. A reputable company has disclaimers on the website and in emails that say, "A representative of this company will never as you for your password."
Had I not just purchased an Optimus Elite I would be buying another device and switching to T-Mobile. In fact I may be trying to return it to Best Buy if I can find a device for T-Mobile in the $150 range.
They don't ask you for your password to get customer service do they Petrah?
if Virgin Mobile is required to have either your PIN or your password to trouble-shoot, I would only do so over the phone on a valid Virgin Mobile customer service number.
The reason is the e-mail is not secure unless it is encrypted
I'm rather bothered they would even ask for my PIN much less to tell me they can't help me without it and I let them know as much.
They are doing this because it is the only way for them to verify that it is actually the account owner making the request.
If they answered questions about your account or made changes based on a phone number only, that would allow anyone to just send an email and get access to your account, get your private information (who you've called or texted, for example) and/or make changes to your account without your authorization.
VM doesn't want to inadvertently give your account information to a private investigator, to a journalist working for News Corp., to an ex who now hates you or to anyone else with bad intentions.
I can understand why anyone would be suspicious - and its good to be cautious - but in this case its a legitimate request. As others have said, keep basic security practices in mind, especially that they won't ever contact you out of the blue and ask for your PIN so don't give it up unless your initiate the contact.
But the complaint is that there are much better ways to do this from a security standpoint. As has been mentioned, other cell phone companies have a PIN so that you can prove who you are, but they have a separate password that you use to access your account.
I have never had to give my pin/password to any other company. Google CS has never asked for my password, Blizzard CS has never asked for my password, Comcast CS has never asked for my password, Sprint CS has never asked for my password, ebay CS has never asked for my password, Amazon CS has never asked for my password, Vonage CS has never asked for my password, VMUSA always asks for my password.TLDR
I have never had to give my pin/password to any other company. Google CS has never asked for my password, Blizzard CS has never asked for my password, Comcast CS has never asked for my password, Sprint CS has never asked for my password, ebay CS has never asked for my password, Amazon CS has never asked for my password, Vonage CS has never asked for my password, VMUSA always asks for my password.
Maybe there is some confusion here, they should NEVER need to ask me for my pin/password. They should NEVER be able to see my pin/password. It should be encrypted, they should NEVER emailing it to me in plain text, they should NEVER be texting it to me. And it should be more than a 4 digit pin. That is not secure, it is so easily hacked.
I have never had to give my pin/password to any other company. Google CS has never asked for my password, Blizzard CS has never asked for my password, Comcast CS has never asked for my password, Sprint CS has never asked for my password, ebay CS has never asked for my password, Amazon CS has never asked for my password, Vonage CS has never asked for my password, VMUSA always asks for my password.
Maybe there is some confusion here, they should NEVER need to ask me for my pin/password. They should NEVER be able to see my pin/password. It should be encrypted, they should NEVER emailing it to me in plain text, they should NEVER be texting it to me. And it should be more than a 4 digit pin. That is not secure, it is so easily hacked.
As I stated previously, because of this I will be switching to T-Mobile as soon as I have saved for a Galaxy Nexus.
They already know it asking for confirmation's sake.
seems silly to think your "secret" password isn't known to customer service
rep from your wireless carrier.
Everyones being paranoid. They're not going to steal your identity!
If they know your pin, they can buy a cheap OV, swap phones, and cause havoc.
UMMMMM, I'm pretty sure that VM USA won't work in India.
OB