Help does replacing power switch require factory reset ?

[billman5000]

i sent my Samsung Galaxy S2 (sgh-t989) off to have the power button replaced, which they did, but they did a factory reset on it, so i'm back to stock OS, and all my apps and settings are gone, which is a pain.

Q: is it necessary to do a factory reset when replacing the power button ?

thank you.

(verbosity: i searched for this answer for about an hour and couldn't find a factoid on this specific question. my only comparison is to a car, that when you replace the battery, the car alarm stuff has to be dealt with because of the complete power break. i backed up my contacts with Kies, and offloaded all my pics, so no worries there)

 

[Rukbat]

Does replacing the switch require a reset? No. Does sending it to Samsung for repair require a reset? Yes.

Reasoning: The first thing they do with ALL phones sent in for repair (unless the phone is dead) is a factory reset. That way your data can't be stolen by one of their employees, sionce it's no longer there to steal. They're covering their butts.

For the future, remember an old computer axiom. Any data you don't have backed up to two independent devices is data you didn't really need. It's trivial to back the entire phone up to your computer once a week (and any time you get really important data) and back that backup to a cloud account. Then if they wipe your phone, it gets stolen or you drop it in the driveway and drive over it, the important part of it, the data, is still safe. (And don't tell apps to save your passwords. Some of them save the passwords in plain text, and if someone gets the login and password to your online banking site ...)

If you need it, back it up. If it's not worth the few minutes to back it up, you didn't need it. (All this wasn't meant for you, obviously, but people read these threads to learn, and I'm sure some of them don't back their data up.)

 

[billman5000]

OK, thank you. Ugh, but thank you. The bug up my rear is that they didn't need to, and never mentioned they would, reset it.

 

[Rukbat]

They never mention it, but all the manufacturers do it. Big Box stores, OTOH, almost never do. And considering the type of people most of them have "repairing" phones, they're the ones who need it more.

I really can't see it. One of my duties 2 jobs before I retired, was to take in customers' databases and convert them to the format our program used. When I had the time I would do a quick scan to see if there was any data integrity problem - like the store's area code on a customer's phone number, when the customer lived in another state. But it was one of those things like you look at your watch to see if it's 10 o'clock yet, it's not, but if someone asks you the time you have to look again. All your brain registered is that it's not 10 yet. Same thing in the database situation. Store in LA. 213 area code. Customer in a 6xxxx zipcode - with a 213 area code. WRONG! But ask me the customer's address and the closest I could get would be "Chicago area".

If you're doing your job you don't have time to datamine customers' data. If you aren't you shouldn't be there. But, like the doctor who has you take your shoes off when your complaint is a bad cough, America has become the land of lawsuits and CYA. (Lady gets nose job. Doesn't get boyfriend. Sues plastic surgeon. Things like that should never happen, yet they're common.)
</rant>