KyleB
Well-Known Member
KyleB try contacting Rogersmary, i got a call fromn Ootp a few days later and they fixed my order pretty quick... Shipping department has been useless for me (if that's who your are talking to)
Yes, I was talking to Customer Care, then shipping. I hate to bother Rogersmary as I know she does not replace the normal channels for customer service, but I have received a lot of miss-information from Rogers and now I'm not happy with the shipping dept. Probably will do as you suggested. I do appreciate all that Rogersmary does to keep us up to date on what is going on and to take the time to address our concerns. I sense that her efforts are above and beyond her job description. Perhaps she is just stuck in between unhappy customers with how Rogers has handled the 911 update and magic upgrade and her job social media monitoring responsibilities. Hopefully once we all get our phones and have the new operating system, we'll be happier with the service from Rogers on a go-forward basis. I would like to see more competitive pricing on cell packages in the near future...