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droid razxr hd

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I have a Verizon Droid Razr HD phone. I was having problems with charging my phone, tech support sent me out a new phone it was an upgraded phone. The new phone was getting very hot when I charged it and I called with fire concerns so they sent me out another phone while I waited for my new phone to come in I started experiencing problems with people not hearing me speak I would have to go on speaker phone and then that would go out and then I would go back to speaking through the receiver. The next phone was received and after I set it up I was experiencing the same problem. With people not being able to hear me. I realized after checking online that Android phone are prone to viruses so I put AGV virus scan on the phone but the problem continued. Is anyone else having this problem.

Lost and confused but in need of phone service.
 
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