Email Notification Issue

[somacs]

I have an Incredible 2 and I get both a sound and visual notification that I have an email on my notification bar. However it can sometimes take up to an hour for the email to arrive in my in basket. I can read the email off the notification bar but, if I do, then it will never appear in my in box and simply goes away. I'm using GMail.

Is this common or is there a fix for it?

 

[SprintTechJosh]

Is the gmail app up to date? If it is, another idea would be to do a data profile update on the phone. This will force it to reprovision and often times helps with data issues like yours. Calling your wireless carrier or stopping into one of the stores is the easiest way to do the data profile update.

 

[somacs]

Thanks for the quick reply Josh.

Yes, I'm running the latest version of GMail; 2.3.5.2

I'll call Verizon and see what they say about doing a data profile update.

 

[somacs]

Verizon told me doing a data profile update would not help. They did a few things on their end which seems to have improved other facets, but did nothing for the email. Since Verizon doesn't allow you to delete the GMail app from the phone I can't reinstall it; which their technician said could help. Their next solution is to do a master reset which I really don't want to have to do. Any other suggestions or am I at the junction of acceptance or master reset?

 

[SprintTechJosh]

If you haven't taken care of it you could certain try the hard reset. It can fix lots of things. It really sounds like something on Verizon's end to me but who knows. I know they'll give you the run around if they can. Heck, I even get told a line of bull sometimes as a service tech and that makes me crabby ;P