Email settings lost?

[cmusciano]

Has anyone else had their email account settings disappear? I have both an Exchange account and a personal IMAP account configured. Every so often, the personal account simply disappears. I'll add it back, and a few days later, it is gone again.

Anyone else seeing this? Any ideas as to why it would be happening?

 

[sidge]

Yes i have the same problem, no fixes found online, exchange stays on, but my personal imap accounts are gone...

 

[Wrathix]

I'm assuming you're on Verizon. If so this is a symptom of the No SIM Card message. When this happens your E-Mail passwords and maybe even some accounts are lost on the phone; texting/data/phone service are lost too, though those are temporary. The No SIM Card message can occur when the phone is not even in use, so you may not see it happen. E-Mail setting being lost is a definite way to show it's happening though.

There are many other threads about this problem, both here and on Verizon's page.

 

[paulvallen]

You're not alone. I am in the UK and it's happened to my S3 three times now. I had a suspicion that it was related to the device either spontaneously resetting, or getting to a state where it had to be reset (hold the power button for several seconds). The last time it happened was, indeed, after it had reset (when I picked it up it was just rebooting and I noticed that I wasn't receiving email a couple of hours later).

Anyway, I think that is what's doing it and, although I had hoped the latest firmware update may have fixed it, it hasn't.

Luckily, it doesn't take too long to recreate the accounts and I'm sure that Samsung will eventually recognise the issue and put a fix in place.

It would be interesting to know if any other ICS-equipped devices have a similar issue. I'm thinking of the HTC One and the latest Sony Experia devices.

Good luck...

 

[trevorohanlon]

Hi All - Has anyone managed to get a fix for this problem yet ?

This keeps happening with my O/H's S3 - Where her (pop3) hotmail.co.uk email account keeps vanishing , at first it was every 3 or 4 days ,now it is happening every few hours.

She also has a hotmail.com account on the device and this has never been deleted by the system.

The phone has not been rooted and it presented this problem after day 1.

I have reloaded the firmware but she is still having the issue - we would rather find a solution rather than bring it back to the ship as they want to send it away !!

 

[theshimans]

I am using the Rogers network in Canada and have not rebooted nor made any significant change. But suddenly, I received the message unable to access Ymail, username or password incorrect. Yet my username and password work when I use the internet to log on.

I removed the email account and tried to add it again, - problem persisted.

Then I downloaded the Ymail app, and then tried to add the email account and it worked flawlessly.

I imagine one could do the same for Gmail, Hotmail, etc,; wherever you have your email account.