Help Emails display header, but not body

[dignan]

One of our employees has a strange problem with his Exchange email account.

Each email displays only the sender information and the subject line. The body is completely empty.

I tried removing the account and adding it again, but that didn't help.

Any ideas?

 

[Super_Six_Two]

Which email app are you using? Their is probably a setting to download headers only.

 

[aluap]

Has anyone solved this problem? My droidx with the stock email app was working fine with my pop yahoo but now only displays sender and subject line.

UPDATE: After discovering the Settings>Manage applications>All>Email (the stock Email)> appliction info page (yes you do have to crawl through that cave to get here) I found a button that said Clear data. When I pressed it, it gave me the warning from hell and since the app was not working properly anyway, i said OK. I then went back to my email and all of a sudden I was getting the body of my emails again. Hope this helps someone else that gets into stock email header, no body trouble

One of our employees has a strange problem with his Exchange email account.

Each email displays only the sender information and the subject line. The body is completely empty.

I tried removing the account and adding it again, but that didn't help.

Any ideas?

 

[mrh3]

Has anyone solved this problem? My droidx with the stock email app was working fine with my pop yahoo but now only displays sender and subject line.

UPDATE: After discovering the Settings>Manage applications>All>Email (the stock Email)> appliction info page (yes you do have to crawl through that cave to get here) I found a button that said Clear data. When I pressed it, it gave me the warning from hell and since the app was not working properly anyway, i said OK. I then went back to my email and all of a sudden I was getting the body of my emails again. Hope this helps someone else that gets into stock email header, no body trouble

I used this process today, 4/24/12 and it solved the problem. thanks for the info

 

[tpapastylianou]

I used this process today, 4/24/12 and it solved the problem. thanks for the info

I can confirm this as well; note that this means you need to re-enter all the imap / smtp server settings.

 

[Green Thumb]

One of our employees has a strange problem with his Exchange email account.

Each email displays only the sender information and the subject line. The body is completely empty.

I tried removing the account and adding it again, but that didn't help.

Any ideas?

I was having the same problem. Turned out that my Android 4.3.2 phone's stock email software was malfunctioning (too outdated perhaps?). I downloaded a new email app and problem solved.

 

[bishopolis]

I can confirm this as well; note that this means you need to re-enter all the imap / smtp server settings.

I found I didn't have to re-enter credentials or server preferences, but on running the mail app I got the barrage of faux-cute "this tool will change your life! Snooze here! Reply there! Let's be great together!!" popovers. Other than that and some time to re-cache content, I was back up and running. I think it's v9 and I know it's an S7.