EVO Mail Reappears

[librarylady]

I recently put my Outlook mail from my PC on my EVO. I get a lot of email and I deleted it all off my phone by using the menu>delete, menu>mark all>delete. The next time I got some more mail, all of it reappeared. What am I doing wrong?

 

[Martimus]

Welcome to the Android Forums!

It sounds like your email is being deleted locally from your email client but not from the email server. Can you provide more information regarding the type of email service and how it's configured on your phone?

 

[librarylady]

I am using Outlook email on my PC. When I added it to the phone, it asked me for the POP server information and email address. I put that in. That was all that it asked for and immediately started sending email to my phone which I really like. However, I can't seem to do mass deletion. I can only do each one individually. But when I try to check all and delete, it will delete and then reappear when I get new mail. Don't know what the problem is.

 

[Martimus]

With POP3 email there is an option to leave a copy of the message on the server. This option is useful for when you check your messages on your phone but still want the originals to show up when you check your Outlook. I believe this option is set by default on Android.

If you delete the message locally on your phone it's still kept on your email server so Outlook can retrieve it. Once Outlook retrieves it, however, it would normally be deleted from the server. In this case it sounds like the messages are being left on the server indefinitely and your email client is "forgetting" that it's already downloaded them once. This might be an issue with your email client.

One way to find out for sure would be to go onto the Android Market and download a third party email client like K-9 mail, configure it, and see if the problem persists.