Help Exchange active sync issues

[steaminsteve]

We picked up a Galaxy S 3 last month for one of our executives and are using active sync with exchange 2010. The user is reporting that the email "freezes" - they get a black screen and then the email system stops. They get an error message that says:

"Unfortunately, email has stopped working"

And then they get: "TouchWiz Home is not responding. Would you like to close it?"

This happens fairly frequently when they try to toggle between messages or leave on message, delete messages etc.

Has anyone else experienced this?

 

[rcsrich]

We picked up a Galaxy S 3 last month for one of our executives and are using active sync with exchange 2010. The user is reporting that the email "freezes" - they get a black screen and then the email system stops. They get an error message that says:

"Unfortunately, email has stopped working"

And then they get: "TouchWiz Home is not responding. Would you like to close it?"

This happens fairly frequently when they try to toggle between messages or leave on message, delete messages etc.

Has anyone else experienced this?

This isn't a solution per se, but I wonder if changing to a different launcher would make a difference?

Edit: Sorry, probably doesn't matter, for some reason was thinking it was an issue when switching from email to homescreen- never mind!