I'm not attacking the messenger here. The moderators work for Motorola, and in that respect their opinions and their words are representative of Motorola as a corporate entity, not their own. Anything they say, anything they create under the employment of Motorola while working for motorola is Motorola's intellectual property. Its in the contract and the employee handbook I'm sure.
Therefore, they deserve every bit of backlash that any of us care to give them. They are here to represent Motorola, and we are here to represent those who have not spoken because they don't know of this site, and as representatives I don't feel there is a need to be calm, understanding, and considerate. Unfortunately in the corporate world, turning the other cheek only allows you to be taken advantage of, which is exactly what Motorola did.
We trusted them and trusted that they would follow through with their promise, and they broke that trust, broke that promise, and screwed us out of a great deal of money under the premise that it would be better for us. That is complete and utter BS and everyone here knows it. I'm sure even the moderators know it but because they work for Motorola, they cannot admit it. Like someone else said, we need transparency. If you're going to tell us there were technical problems, then by all means describe those technical problems because the unpaid community out there was able to root this phone with 2.1 in less time than it took you to tell us you can't. Sorry but if that's your only reason then that reflects a severe incompetence on your technical team at best, but knowing Motorola I don't think that's the case.
I think this came from higher up, and it was done to push people to buy a newer phone. Well, guess what Moto, it worked. We all did go out and buy a newer phone, and it wasn't and never again will be a Motorola phone.
What's wonderful about this all is that there has been absolutely no denial on Motorola's part that this was promised to customers when the phone was sold. Since I live in Chicago, I'm still heavily considering walking into the front door of the Motorola office around here and demanding some real answers. I think your tones might change when you see me face to face.