Facebook icon missing notification number

[yessika1987]

Hello

I just got an experia xz2 compact and now I'm experiencing some problems with the Facebook icon. 

On my old galaxy A3 2016 I had push notifications disabled but was able to see the numbers of notifications on my startscreen, on the Facebook icon - but I'm not getting this on my new phone.

This is annoying, I don't want the push notifications, but I'd like to be able to see if there's something, if I'm opening up my phone.. 

I've tried comparing the app settings on the two phones, they are exactly the same..

 

[JAy3001]

Your talking about App Icon Badges. Depending on the phone provider and android version you may or may not have this option. I believe you need android Oreo or android 8 as it is also known.

Go into you phone settings and look for notifications and you should find the settings you need in there. If they are not available to you some alternative launchers support them, just check the Playstore for your options.

 

[yessika1987]

Thank you - I have these options and my system should be Updated

 

[yessika1987]

This is my system

 

[yessika1987]

This is my system

 

[JAy3001]

Your phone certainly supports them:
https://support.sonymobile.com/global-en/xperiaxz2/dm/oreo/#gref

Have a poke around your settings to find them or if your phone supports a search feature within the settings pages just search for App Icon Badges.

 

[yessika1987]

That didn't help... Hmm.. This is weird

 

[Member 1919122]

Install nova launcher and Tesla unread from the play store

 

[yessika1987]

Install nova launcher and Tesla unread from the play store

What is that?

 

[Member 1919122]

It's a different home screen launcher and badge app that will fix your issue

 

[yessika1987]

So I have to install apps to get it?

 

[Member 1919122]

Unless you can fix it on your end

 

[mikedt]

So I have to install apps to get it?

You might have to if the whatever it is Sony Xperia software has a problem and apparently doesn't work as it should. Maybe worth you contacting Sony support about it, and possibly file a bug report with them.

 

[yessika1987]

I've tried downloading both apps and restarted the phone, but still there's no count?

 

[JAy3001]

I reached out to Sony for you and this is their reply:

Thanks for reaching out to us!

To activate this please go at: Settings > Apps & Notification > App info > Choose the App you wish to activate this featire > App notifications > Allow notification dot.

If further assistance is needed send a DM

- Electra

Hope this helps.

 

[yessika1987]

I reached out to Sony for you and this is their reply:

Hope this helps.

Thanks, but I've already tried this.. Doesn't help, I need the counter, not just a dot ☺️

 

[JAy3001]

You never mentioned you found those settings yessika. Can you post an image of these settings please?

 

[yessika1987]

Here you go - it's the same for the other apps..

 

[JAy3001]

Thanks yessika. I would say that Sony has decided to not enable badge count as a setting so you will probably need to use a luancher to gain this feature.

Using Nova Launcher as an example you can gain this feature by starting it up and going through the setup process followed by:

1. Long press on a clear area on your homepage,
2. Choose settings,
3. Notifications badges,
4. Numeric badges.

You will need to install a plugin for the feature to work as mentioned in Nova
Hope this helps.

 

[Member 1919122]

You need to make nova launcher your default home screen. You need to go into it's settings and choose Tesla unread for badges and make sure Facebook is included in it's list