I bought phones for my employees. One left, and gave me back her phone. I did a factory reset, thinking it would wipe everything and come back like a new phone. But it now locks me out and still remembers the Google ID and lock screen pattern from the former user. How do I take this back to actual new condition, no lock screen no google account no password. Just a "blank" phone I can set up on the network again.
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Factory Reset phone to assign to someone else
- Thread starter spthomas
- Start date
Contact your former employee that the Google account is linked to.
There is no bypass or alternative way to get access.
There is no bypass or alternative way to get access.
The mistake was doing the reset without signing out of the account, doing so activates the FRP and as Danny posted there is only the one solution.
yep do not do a hard reset which trips frp as mentioned. doing a factory reset thru the phone's settings will not trip frp.