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Help Firmware upgrade encountered an issue

Xenxen

Xenxen

Lurker
Hello, I have a Samsung Galaxy Grand Prime (my friend's, actually), and it's been having issues with this firmware upgrade situation and I tried everything to fix it, but to no avail. I downloaded Kies 3 and connected my phone, but it says that the connected device isn't supported. I tried using Odin but I just can't find the right firmware on the SamMobile website . I did try downloading some of them, but it keeps showing up as "failed".
Here's the log:
<OSM> Enter CS for MD5..
<OSM> Check MD5.. Do not unplug the cable..
<OSM> Please wait..
<OSM> Checking MD5 finished Sucessfully..
<OSM> Leave CS..
<ID:0/004> Added!!
<ID:0/004> Odin engine v(ID:3.1101)..
<ID:0/004> File analysis..
<ID:0/004> SetupConnection..
<ID:0/004> Initialzation..
<ID:0/004> Get PIT for mapping..
<ID:0/004> Firmware update start..
<ID:0/004> SingleDownload.
<ID:0/004> aboot.mbn
<ID:0/004> NAND Write Start!!
<ID:0/004> sbl1.mbn
<ID:0/004> rpm.mbn
<ID:0/004> tz.mbn
<ID:0/004> hyp.mbn
<ID:0/004> NON-HLOS.bin
<ID:0/004> sec.dat
<ID:0/004> boot.img
<ID:0/004> recovery.img
<ID:0/004> system.img.ext4
<ID:0/004> FAIL! (Erase)
<ID:0/004>
<ID:0/004> Complete (Write) operation failed.
<OSM> All threads completed. (succeed 0 / failed 1)

I'm left with no other options and I don't know what to do. All help will be much appreciated.
 
It's odd that the flash would get all the way to system.img and then fail. Usually if wrong firmware, flash fails shortly after start.
What is the complete model number?
When you tried Kies, did you use the Software Update and Initialization under tools?
It will select the correct firmware based on model number and SN.
 
Jfalls63 said:
It's odd that the flash would get all the way to system.img and then fail. Usually if wrong firmware, flash fails shortly after start.
What is the complete model number?
When you tried Kies, did you use the Software Update and Initialization under tools?
It will select the correct firmware based on model number and SN.
Click to expand...

The complete model number is SM-G5308W. Yes, I did use the Software Update and Initialization under tools but I eventually got this "Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again" error.
 
Sammobile has generic Hong Kong and China Mobile. Have you tried the latest release from both, QA2?
 
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