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First Time Users On Android

Hi all my name is Kym and I have just purchased my first smartphone. I have the metro pcs Huawei Ascend. From day one i have had problems with this phone. my first problem and I see I'm not the only one is I can not receive or send picture messages, My second one is I can not access the mobile web. I can get on wifi but just the mobile web I can not do.
 
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Have you contacted Metro PCS regarding your inability to access the mobile web? What did they say?
 
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