G Mail Log In Problem: Is it OK to ask here?

[PGB1213]

Hi All!
I have a problem logging into a g-mail account. I can't find an answer how to fix this. Is it OK if I ask here, even though this isn't a Google user group?

The Problem:
The g-mail accounts on my Mac Mail stopped working. When entering the password, the message "Unable to verify" pops up. So, I check e-mail on a browser. When logging into one of my mail addresses, Google used to send a pop-up to my Android phone (Android 11). I'd click "Yes, it's me" and the browser on the computer would log me into the g-mail account.

Now, it won't send the pop-up. At the top of the choices page for verification, the message says "unanble to connect" even before I try to use the verification. The phone is on, with signal and with WiFi internet.
They give me another choice- codes. I can enter either of the codes they send to the phone, but the code is always rejected.

My only option is to have them send a SMS code. It works, but I pay per text so I'd like to avoid that.

Do you all know how to fix this? Preferably the "Yes it's me". Ideally, the "Yes it's me" would work for all g-mail accounts, but I think we are only allowed to link one address per phone.

Thanks For Helping>
Paul

 

[ocnbrze]

Sorry i don't know anything about crapple products. Have you tried other browsers? Can you do that on a mac? Do macs have a Gmail app?

 

[Dannydet]

Yeah, like a Mac using Chrome browser should work

 

[Hadron]

I just tried signing-in to my GMail account from a browser and it told me that "Tap Yes on your phone or tablet Device can’t be reached right now". That's from a different app on a different computer, so I think the problem there is with Google rather than you Mac Mail app. Of course it might be a coincidence and the reason that doesn't work for me might be unrelated, but that would be quite a coincidence.

I was able to log in using a code (which I chose as it was a method you mentioned here) and it worked, though it's a palaver to get to the code. So I'm not sure why that wasn't working for you. Sometimes code-based authentication systems can fail if the device isn't synced properly with the service that's providing the code (I've had to re-sync more than one authenticator app over the years), so I wonder whether that's a possibility here?

Sorry i don't know anything about crapple products. Have you tried other browsers? Can you do that on a mac? Do macs have a Gmail app?

MacOS is a desktop operating system rather than a mobile one, so there's no more a GMail app for Mac than there is for Windows. (Actually MacOS is a lot more like Linux than Windows: it's fundamentally a Unix clone with an Apple UI on top of it).

The OP is trying to use the built-in Mail app on the Mac, not a browser. I don't use the Mac Mail app, preferring Thunderbird because it's cross-platform (I don't like to tie myself to any OS or manufacturer), so I can't debug that. But how are you doing the authentication in the Mail app? I ask because TB doesn't ask me for any 2FA when connecting to the GMail account. This might be related to the authentication method (OAuth2 is standard these days, and I expect you'd use IMAP), or it could be something in the Google account settings (Thunderbird on this laptop is listed in my GMail account's security settings as one of the third-party apps I've chosen to share GMail data with, so that might mean it doesn't need to keep asking for 2FA). The point is that while you may prefer to have your Mac Mail app ask for 2FA, it should be possible to set it up so it doesn't need to if that is proving to be a problem.