Galaxy ace 2 disconnecting calls

[Dan22]

Hi all, I'm new to forums , so apologies for any mistakes or bad etiquette. I've recently swapped bb torch for ace 2 and over the past couple of days call have been cutting out after exactly 4 mins 30 secs. It's happened whilst in different locations and whilst calling different people, so am fairly sure it's my handset. I was just wondering if anyone had experienced this before or had any ideas what was causing it?
Dan

 

[pm5544]

Hi all, I'm new to forums , so apologies for any mistakes or bad etiquette. I've recently swapped bb torch for ace 2 and over the past couple of days call have been cutting out after exactly 4 mins 30 secs. It's happened whilst in different locations and whilst calling different people, so am fairly sure it's my handset. I was just wondering if anyone had experienced this before or had any ideas what was causing it?
Dan

Hi Dan,

I have experienced a dropped call a few times, but mine occurred while in the house, you see I have recently noticed that my reception blocks (not the wi-fi bars) go from having none lit to sometimes 3, more often 1, 2 or none at all, if I take it to the window for a few seconds it eventually lights up all 4 which is full reception from the masts.

Can you take note of these bars and report back, better still if it's the time of the dropped call.

What I can't understand is someone has the exact same phone as I have, purchased around the same time, and that phone shows 4 bars most of the time in the house whereas mine doesn't! could someone explain this please as I am thinking it could be my phone that is at fault. And yes we have the same settings.

 

[j800r]

Your friend is on the same carrier? If so it's likely your phone's antenna.

 

[pm5544]

Your friend is on the same carrier? If so it's likely your phone's antenna.

Yes...the same carrier.

When I am outside I have all 4 showing, just on my phone while in the house it doesn't pick up the same amount of bars as the other phone which is the same model and carrier etc.

If it is indeed the antenna would you think that Virgin Media would replace the phone being that I have only had it for approx 3 months.

EDIT,

Am I right that the hole for the antenna is at the bottom of the phone to the left of where the charger goes?

 

[j800r]

I'd assume that's actually the microphone.


You bought it direct from Virgin? Well I suppose that depends on whether they include their own warranty otherwise you'd need to contact Samsung for possible repairs.

Are you both on the same firmware? If not it could be something to do with your modem version. Just contact Samsung support and go from there.