Here are two links from the Samsung and AT&T sites to assist you in any support or update issue you wish to perform, or solve.
If you take your time, read and follow the instructions properly, I can assure you Kies is very easy to work with.
You need to download the latest version, which is often NOT the version that is listed in other places on the web. This is where 95% of the problems come from.
Patience and careful attention to detail will give you the result you want, fast and easy.
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