Help Galaxy S3 Locks up Constantly Help??

[scoobysnack]

Hey Fellas,

Stoked to get my Pre-Order S3 for Verizon. Unfortunatley the phone likes to randomly lock up and reboot. It is happening non stop. I did a Hard reset (several times) and then for fun tried rooting it to see if it was a software issue. The rooting process seemed to help... and then what do you know.. lock up again!

Do I just have a F'd phone?

(Called Verizon. Guy tells me I have to wait until the 19th to get another one shipped out) Gotta love it!

-Scoob

 

[cguagliardo]

Having the same problem with mine. It runs fine but when I turn the screen off, half the time I can't get it to come back on and have to do a battery pull.

Are you using a screen lock? I'm using the pattern lock.

 

[bobb09]

Did u find a solution to this problem. I have the same issue half the time it does not come out of the lock screen. I use numeric keypad lock which is forced as using work exchange server. If u have a solution would love it as have to pull out battery to get going again..

Thanks in advance...

 

[bobb09]

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Welcome to Samsung Live Chat. How may I help you?
Emma :
How may I assist you today?
me :
i am trying to find a solution to a problem with my new samsung galaxy s3
me :
I am using the keypad lock screen and it often get locks on the screen after pressing power to unlock the phone.
me :
basically i cannot enter the pin as the screen does not respond..
Emma :
ok if the screen is not responding sometimes
Emma :
Please back up all your data and dial *2767*3855# into your dialpad to reset your device to reset the operationg system. All user generated data will be wiped.
Emma :
this should remove any software issues that are occurring
me :
i have does a factory reset yesterday which did not fix the problem,,
me :
i did a factory reset yesterday.. and it didnt fix the problem..
Emma :
ok how long have you owned the phone for?
me :
the phone is about 2-3 weeks old...
Emma :
if it is less then 30 days old it can go back to the store of purchase for a possible replacement
me :
everything else works find apart from the unlock issue
me :
works fine...
me :
seems more like a software issue then a hardware issue..
Emma :
and if the hard reset hasnt work there is no other setting to change
me :
http://androidforums.com/samsung-galaxy-s3/580055-galaxy-s3-locks-up-constantly-help.html
Emma :
I cannot look at forums
me :
this is my issue other people are experiencing it as well
Emma :
if the hard reset hasnt work it will have to go back to the store of purchase
me :
ok ill do that.. however i feel like i am going to end up in the same situation after i turn on the keypad lock..
Emma :
it does not happen on all phones
Emma :
the issue is not a confirmed issue at all
me :
this is on the samsung galaxy s3..
Emma :
yes exactly
me :
ok well i will take it back.. thanks
Emma :
your welcome
Emma :
Thank you for contacting Samsung Mobile Chat Support Australia. If you have a moment could you please fill out a short survey.
Emma :
I would welcome your feedback at the end of this chat session today. It will only take 60 seconds and if you are happy to provide some feedback, pleaseclick here

Did u find a solution to this problem. I have the same issue half the time it does not come out of the lock screen. I use numeric keypad lock which is forced as using work exchange server. If u have a solution would love it as have to pull out battery to get going again..

Thanks in advance...

 

[matttye]

She's quite right; if the issue was a software one, a lot more people would be reporting it. Even on forums (where problems are usually reported), I haven't seen many reports of this. It seems to be hardware related and only an exchange will do.

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scoobysnack,

You will need to reflash your phone to the ROM that came with your phone and reset the flash counter (to remove the warning triangle) before you can exchange your phone under warranty. Sometimes they'll exchange it even if it's rooted but it's not worth the risk.