Help Galaxy s6 edge deleted everything

[snpeden]

Title basically says it all, my husband's phone died last night. He put it on the charger but didn't turn it on. When he turned it on this morning, it said "erasing" and did just that.
Any ideas?

 

[Rob]

I'm not sure if this is true for the Galaxy S6 Edge but I know previous Android devices use an "erase everything" feature to prevent unauthorized people from continuously trying to access your phone. So if you or he typed in the incorrect password too many times, this could be why it erased. It's conceivable that this could possibly happen accidentally while in a pocket but doubtful.

The above does not sound like what happened to you, given that it started erasing right when you turned on the phone, but it's the only thing that came to mind. And unfortunately, once that stuff is erased it is erased permanently, unless you were using a cloud storage app like Google Drive or Dropbox to save pictures and files to the cloud.

Please let us know what you discover!

 

[jpats]

Title basically says it all, my husband's phone died last night. He put it on the charger but didn't turn it on. When he turned it on this morning, it said "erasing" and did just that.
Any ideas?

I totally feel your pain my friend. Last night, I was at my brother-in-law's wedding and I must have taken over 250 pictures of them and family. I had my phone in my pocket and after pulling it out, I realized that it erased all my information including all of my photos. I called samsung and they said since this wasn't a hardware issue that I should call Google. Right! Really mad right now!

 

[WOLFGEIST]

This happened to me TWICE on my S6 edge. The first time I figured it was a fluke. I'm so incredibly pissed off right now, I lost a lot of really important pictures and videos.