LisaAnnDroid
Lurker
Hello,
I have my mother's Galaxy Tab A from 2019. She passed away last summer and I don't know her pattern to unlock the tablet. I have all of her email and Samsung log-in information for those accounts, but because her tablet isn't on my internet, I cannot use the Find My Device to reset the tablet. I had wanted to keep the tablet intact until I was sure there was nothing on it I needed, but at this point I will even take a factory reset if I can just get it functional. I've tried to do the hold down the power and volume down button then switch to the power and volume up combo, the power and volume down to just power combo, etc. and none of them works to allow me to get to the Android menu to do the reset. I am frustrated I can't open this tablet even with her account information. Does anyone have any ideas of something I can do???
TIA for your help.
I have my mother's Galaxy Tab A from 2019. She passed away last summer and I don't know her pattern to unlock the tablet. I have all of her email and Samsung log-in information for those accounts, but because her tablet isn't on my internet, I cannot use the Find My Device to reset the tablet. I had wanted to keep the tablet intact until I was sure there was nothing on it I needed, but at this point I will even take a factory reset if I can just get it functional. I've tried to do the hold down the power and volume down button then switch to the power and volume up combo, the power and volume down to just power combo, etc. and none of them works to allow me to get to the Android menu to do the reset. I am frustrated I can't open this tablet even with her account information. Does anyone have any ideas of something I can do???
TIA for your help.