NewArtDroid
Well-Known Member
My wife has had repeated problems with the Galaxy Z Flip4 and I want to seek more objective sources of truth here as we continue to pour money into Assurion:
The first incident, she dropped while it was in its case that came from Amazon (instead of Encased, who I use). It broke the screen, $99 for a refurbished phone.
The second incident, the screen just stopped responding to her touch. They covered that free under warranty and shipped her a refurbished phone.
The third incident, the screen went black. This was a few weeks ago and on the phone they said it was her fault and had a $99 charge. They just received the phone so let's see if they cange anything.
The fourth incident if the refurbished phone we got a week ago. When she closes the phone, from the outside, it looks on. But then when she opens it, the screen remains black.
As we continue to finance Assurion, I'd like to ask, re these problems normal or is there something else going on?
The first incident, she dropped while it was in its case that came from Amazon (instead of Encased, who I use). It broke the screen, $99 for a refurbished phone.
The second incident, the screen just stopped responding to her touch. They covered that free under warranty and shipped her a refurbished phone.
The third incident, the screen went black. This was a few weeks ago and on the phone they said it was her fault and had a $99 charge. They just received the phone so let's see if they cange anything.
The fourth incident if the refurbished phone we got a week ago. When she closes the phone, from the outside, it looks on. But then when she opens it, the screen remains black.
As we continue to finance Assurion, I'd like to ask, re these problems normal or is there something else going on?
