-
After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.
getting away from sprint
- Thread starter vicshalls
- Start date
GiantJay
Newbie
They are so far behind at this point I think I'm leaving for a year or two. If the network is actually working at that point I might come back. But I have donated too much of my money to Sprint over the last 2 years. They have been working on Network Vision for the last 4-5 months here and I have seen about no improvement across the Sacramento region. Meanwhile every other carrier has had lte here for a very long time, T-Mobile this year.
I have seen improvement in the Sacramento area in some places. LTE is starting to get set up. But I am mad that Metro has LTE here and Sprint does not. I am seriously thinking of moving to T-Mobile. T-Mobile seems to have great service here, but lacks in other places.
GiantJay
Newbie
Yep, my girl girl has T-Mobile and she has very fast data everywhere. Metro PCS has had LTE here for a few years and if I see around 1mbps on Sprint I am amazed. I usually have about 59kbps to 700kbps at my house. My girl gets 10mbps-20mbps+ on her HTC One. Very disappointed with Sprint.
Rush
{<>}~{<>}
I'm out of words when it comes to Sprint and their empty promises and apologies.
I really don't know why they take forever to get things done. Unfortunately ... I'm still holding on for whatever reasons.
One of my main reasons...is the obvious one -- unlimited data. I practically use my phone for everything. I'm on the internet all the time. From listening to Pandora to watching movies on Netflix.
However, if anyone who is just tired of Sprint fluctuating network, their forever excuses ... and empty promises and won't take it anymore, and want to leave --- trust me, I understand.
Maybe sometime in the near future ... who knows, I,too, might just get tired of it all...and move on to (hopefully) a better and more reliable network.
I really don't know why they take forever to get things done. Unfortunately ... I'm still holding on for whatever reasons.
One of my main reasons...is the obvious one -- unlimited data. I practically use my phone for everything. I'm on the internet all the time. From listening to Pandora to watching movies on Netflix.
However, if anyone who is just tired of Sprint fluctuating network, their forever excuses ... and empty promises and won't take it anymore, and want to leave --- trust me, I understand.
Maybe sometime in the near future ... who knows, I,too, might just get tired of it all...and move on to (hopefully) a better and more reliable network.
Rxpert83
Dr. Feelgood
Enjoy it! For some people big red is better option
We've got early stages of LTE here, and I can get about 5mb down and 5 up, which is honestly more than anyone needs.
When times get tuff, I've got an icon on one of my homescreens that will hop to Verizon's towers on the go.
Verizon roaming when needed without the Verizon prices or root unfriendliness
We've got early stages of LTE here, and I can get about 5mb down and 5 up, which is honestly more than anyone needs.
When times get tuff, I've got an icon on one of my homescreens that will hop to Verizon's towers on the go.
Verizon roaming when needed without the Verizon prices or root unfriendliness
GiantJay
Newbie
I'm pretty much on my way to T-Mobile any minute now. Maybe payday. http://www.phonearena.com/news/T-Mo...ers-180-million-people-in-154-markets_id47431
Stingerxxx
Newbie
I just wanted to comment here.
Some very valid points. Sprint is definitely not what it is advertised to be, or what the reps sell it to be. What I sell it to be, to be honest. I am in the portland area, and as it stands right now there is strong LTE coverage and speeds around 10-15mbps, which is very rare, and which I am happy with. However I know this is not seen really anywhere else. The state of florida is a bad state to have sprint in right now, as well as alaska and hawaii. Also seen major issues in the northeast, however certain spots are not that bad.
From what I have seen, if NV is in fact pulled off, sprint will become a competitor in terms of price, coverage and speed. If the portland area can be duplicated in other metropolitan spots sprint will have it's niche.
All that I ask is that if you call up care about cancelling, please don't be mean. I don't like taking those calls, as there is absolutely nothing that I can do other then speak with my supervisor about the possibility of a network vision credit on the account for the quality of service and provide basic information about the towers in your exact area, which in my experience is not always spot on.
That being said, care policy if you call about cancellation is to try to resolve any issues. If you know that you just want to cancel and there's nothing care can do to keep you as a customer, if you repeat the desire to cancel without further explanation beyond bad service, policy is to get you to account services so that you can proceed with cancellation. Account services representatives are the only ones that can actually do anything about ETF's and other cancellation related issues, although from what I have seen they are picky about messing with ETF or other charges, but that varies from agent to agent as well as situation to situation.
Also, I was informed of a policy today regarding people that live in alaska. If you live there and have little to no service, sprint is offering from 10/1/13 to early november (don't remember the exact day) to waive the ETF so that you can move on from sprint. I'm not sure if this is public knowledge yet or not, but I was told nothing about keeping it secret, so there we are
Some very valid points. Sprint is definitely not what it is advertised to be, or what the reps sell it to be. What I sell it to be, to be honest. I am in the portland area, and as it stands right now there is strong LTE coverage and speeds around 10-15mbps, which is very rare, and which I am happy with. However I know this is not seen really anywhere else. The state of florida is a bad state to have sprint in right now, as well as alaska and hawaii. Also seen major issues in the northeast, however certain spots are not that bad.
From what I have seen, if NV is in fact pulled off, sprint will become a competitor in terms of price, coverage and speed. If the portland area can be duplicated in other metropolitan spots sprint will have it's niche.
All that I ask is that if you call up care about cancelling, please don't be mean. I don't like taking those calls, as there is absolutely nothing that I can do other then speak with my supervisor about the possibility of a network vision credit on the account for the quality of service and provide basic information about the towers in your exact area, which in my experience is not always spot on.
That being said, care policy if you call about cancellation is to try to resolve any issues. If you know that you just want to cancel and there's nothing care can do to keep you as a customer, if you repeat the desire to cancel without further explanation beyond bad service, policy is to get you to account services so that you can proceed with cancellation. Account services representatives are the only ones that can actually do anything about ETF's and other cancellation related issues, although from what I have seen they are picky about messing with ETF or other charges, but that varies from agent to agent as well as situation to situation.
Also, I was informed of a policy today regarding people that live in alaska. If you live there and have little to no service, sprint is offering from 10/1/13 to early november (don't remember the exact day) to waive the ETF so that you can move on from sprint. I'm not sure if this is public knowledge yet or not, but I was told nothing about keeping it secret, so there we are
That's odd. I was on the SWAC plan (special plans for people who know employees) and when I called a couple of weeks ago, I asked if my sponsor or me would get charged if I left Sprint. I had upgraded last September, and while SWAC isn't a contract based plan I just wanted to make sure. The rep confirmed this. I wasn't mean or anything, just direct. "I'm thinking about leaving Sprint, will either one of us get charged?" "No, you last upgraded over 12 months ago, so you won't get charged." Then she asked if there was anything else I needed, I said no, and we were done. No hard sell, no nothing. Don't get me wrong, I appreciate a no-BS customer service call, but it just seems odd for a company that seems to have been fighting for its life for the last 10 years.
Stingerxxx
Newbie
Not familiar with SWAC plans. It was never brought up in training and I have not run into them in the several months I have been on the phones, so it's probably a premier care agent that you spoke with. (they only deal with employees of sprint that have service through sprint) There's actually four different care departments, that I'm aware of, spanish not included. There's regular old customer care, business care, premier care and PAYGO care for pay as you go.
boyo1991
Android Enthusiast
I'm on virgin mobile. (I still consider it sprint) and I've gotta say its much better than the contract for sprint. I think all current mvno's are better dollar for dollar.
I've been in a few contracts. All blow. Its like once they get you roped in, they don't care because there's nothing they can do. Being off contract forces companies to do good by you.
Lets just say the grass isbalways greener on the other side.. and the least brown grass is with mvnos..
I've been in a few contracts. All blow. Its like once they get you roped in, they don't care because there's nothing they can do. Being off contract forces companies to do good by you.
Lets just say the grass isbalways greener on the other side.. and the least brown grass is with mvnos..
Well I will put my 2 cents in here. I too have been with Sprint/Nextel for about 15 years, and in the past year or so have truly seen their service decline, and tired of their excuses that they are upgrading. the last straw was when I was in NY a few months back and I could not even get any data in the theater district. I had 2 lines with them, and the wife's line contract was up This month, so I was good to search around and feel the waters. So after much research and all the pros and cons for me, and as many have said before the grass is always greener on the other side. I decided I had nothing to loose to switch the wife as I still have a year and half on my contract, so if it didn't work out I could always bring her back. So for her I decided to go with AIO wireless, and I will speak for quality of service for now, I have her on the $55 unlimited plan and I must say she has not missed a beat, actually her data service supersedes mine. We have done constant comparisons for the past 2 weeks, and I am impressed with AT&T tower service. She gets sometimes 10 faster speed then me and some places where I get barely any data, she connects at LTE speeds and or 4G speeds. She has not dropped one call in 2 weeks. So I must say, for now, I will be moving to AIO when my contract expires if all stays as is. 
The SPCS Guy
Member
Guys,
If T-Mobile works in your area, I urge you to make the switch. Omg, I did last week, and have not missed a step. I too have been a Sprint user since about 2000. I previously had the old T-Mo (Omnipoint in Brooklyn) back in the 90's. Since I came to Sprint in 2000, I was on their side all the time - That is, until I moved to Charlotte in 2011.
Don't get me wrong, certain parts of Charlotte are lit up on the Sprint network, but if it doesn't work where I live, then it makes no sense...RIGHT? Just up the block, Sprint has good data speeds, etc, but in my apartment, it's a no go. I'd have to stay on Cable WiFi all the time. My Sprint connection would continuously log 3G speeds of 0.1Mbps or worse.
Last week, I decided I'd give T-Mobile a try since their service seemed to be lit up in my area, better than Sprints. I have NOT been disappointed yet. The data connection flies. Unlike on Sprint, it is so slow, it's not funny!
I have the beautiful Galaxy Note 3 on T-Mobile and I am happy to be able to use my device on a network that actually works in my apartment. Ask yourself, why would anyone buy an advanced device on a network that does not work in their area? You have options.
There really is no reason to hold on to a hefty Sprint plan anymore people. I put both of my Sprint lines on Seasonal Standby for $8.99/Ea., just in case something magical happens, but I don't see it. But who knows. Both of my lines are not under agreement, so that leaves the door open for something in the future...maybe. No more SERO. it's over!
As of right now, I am happily giving my money to T-Mobile for an 4G LTE connection of over 15Mbps++ inside of the apartment!!!!
If T-Mobile works in your area, I urge you to make the switch. Omg, I did last week, and have not missed a step. I too have been a Sprint user since about 2000. I previously had the old T-Mo (Omnipoint in Brooklyn) back in the 90's. Since I came to Sprint in 2000, I was on their side all the time - That is, until I moved to Charlotte in 2011.
Don't get me wrong, certain parts of Charlotte are lit up on the Sprint network, but if it doesn't work where I live, then it makes no sense...RIGHT? Just up the block, Sprint has good data speeds, etc, but in my apartment, it's a no go. I'd have to stay on Cable WiFi all the time. My Sprint connection would continuously log 3G speeds of 0.1Mbps or worse.
Last week, I decided I'd give T-Mobile a try since their service seemed to be lit up in my area, better than Sprints. I have NOT been disappointed yet. The data connection flies. Unlike on Sprint, it is so slow, it's not funny!
I have the beautiful Galaxy Note 3 on T-Mobile and I am happy to be able to use my device on a network that actually works in my apartment. Ask yourself, why would anyone buy an advanced device on a network that does not work in their area? You have options.
There really is no reason to hold on to a hefty Sprint plan anymore people. I put both of my Sprint lines on Seasonal Standby for $8.99/Ea., just in case something magical happens, but I don't see it. But who knows. Both of my lines are not under agreement, so that leaves the door open for something in the future...maybe. No more SERO. it's over!
As of right now, I am happily giving my money to T-Mobile for an 4G LTE connection of over 15Mbps++ inside of the apartment!!!!
mrsmumbles
Android Enthusiast
Hi, if you put your line on seasonal standby does that mean you can be on 8.99/month until the contract is over, or is it just interrupting and prolonging the contract?
My Sprint speeds might be worse than yours. Often, I can only download at between 10 to 28 KBps! I'm lucky if I get 1 MB/per minute. My ETF will be around $200 and then I also have to buy a good phone to use with GoPhone or Aio. So leaving Sprint will be expensive but I'm really eager to be able to stream media or just watch videos online, which I can't do with Sprint. In order to watch a YouTube video I have to download it, at snail pace speed. If I don't download them I can't watch them at all.
My Sprint speeds might be worse than yours. Often, I can only download at between 10 to 28 KBps! I'm lucky if I get 1 MB/per minute. My ETF will be around $200 and then I also have to buy a good phone to use with GoPhone or Aio. So leaving Sprint will be expensive but I'm really eager to be able to stream media or just watch videos online, which I can't do with Sprint. In order to watch a YouTube video I have to download it, at snail pace speed. If I don't download them I can't watch them at all.
noahj1102
Well-Known Member
Here is my issue, I'm going with the Nexus 5...... Whenever its released.
I would jump on T-Mo prepaid in a sec. However, my upgrade that is available is my wife's phone. Long story is we have a family plan of 3 phones. My wife doesn't really care about data speed, but obviously I do. If I were to change providers, I would lose my phone number I've used for years.... And I can't do that.
If not for that, I'd get the Nexus 5 and hop on T-MO prepaid in a second.
No disrespect to the Sprint folks, but again, enough is enough. I'm soooooooooooo tired of hearing "just wait a little longer and the new Sprint Network will beat the competition"!
I have a Galaxy S3 for over a year and have never seen my 4g light up in and around Denver.
Just wish I could upgrade and keep my number.
I would jump on T-Mo prepaid in a sec. However, my upgrade that is available is my wife's phone. Long story is we have a family plan of 3 phones. My wife doesn't really care about data speed, but obviously I do. If I were to change providers, I would lose my phone number I've used for years.... And I can't do that.
If not for that, I'd get the Nexus 5 and hop on T-MO prepaid in a second.
No disrespect to the Sprint folks, but again, enough is enough. I'm soooooooooooo tired of hearing "just wait a little longer and the new Sprint Network will beat the competition"!
I have a Galaxy S3 for over a year and have never seen my 4g light up in and around Denver.
Just wish I could upgrade and keep my number.
Did you port your number over to T-Mobile? Or did you a whole new number? I take it you are paying $8.99 a month for Seasonal Standby? I might have to try that.
The SPCS Guy
Member
IF you are in a contract, then going on seasonal will only prolong your agreement, once you come off of seasonal. So, if you go on seasonal for 3 months, when you come off, it will extend your contract for 3 months.
I'm not in a contract. The maximum one can do seasonal is 9 months. Of course I plan on extending it after the initial 9 months are over, if nothing spectacular happens.
Right, I took a completely new number from TMobile I weighed my options. Since I'm not in a contract..I wanna see what plays out on Sprint and keep my service available. I will be selling my GN2 soon. if you go on seasonal, they will still charge you for the insurance for the device on the account. I removed it, since the devices are old flip phones that put in as place holders.
mrsmumbles
Android Enthusiast
Thanks for the feedback. I don't care about keeping my Sprint account. I'm just put off by the etf. FWIW, you can port your phone number to a prepaid carrier. Best timing is a couple days before the end of your Sprint billing cycle.
Whiskeypawz
Android Enthusiast
Question for the people that went to T-Mo...are you on a truly unlimited plan, with no throttling? I'm also a member of the anti-Sprint club but one of the problems with switching is that I need unlimited data, no throttling. I use a lot of data so Verizon is not an option for me. Based on my past experience with AT&T's other services I'd just assume not trade one problem for another.
D
Deleted User
Guest
If you get the $70 / month plan, there is no throttling, it is truly unlimited. If you go with the $60 / month plan, you get 2.5 gigs of high speed data and then Edge speeds after that until your new billing cycle starts.
I switched from Sprint to T-Mobile a few months ago and am very happy. I have the $70 / month plan. Also, that includes 2.5 gigs of wireless tethering.
Peaches037
Well-Known Member
I There is a reason why Verizon and AT&T is first and second.. Their service is good and that's why I believe they are expensive.. I only had to leave AT&T because I added unreliable people on my contract.. I am currently with T Mobile and though they are not bad they are not up to par yet.. The area that is supposed to be 4G Lte in my area is not great. I give it that they are trying.
I've never had a problem with AT&T or Verizons service.. Just to throw it out there My phone bill with T Mobile is higher than AT&T..
Every area in every state may be different and there is no need to bash, but we all have a right to express our frustrations.. All this is a service that we are paying for so we have that right to be upset.. If any company promises something or say what they can offer you than they should abide by that.. Just a tip to Sprint. Stop buying out other companies when you can get the first on on track.. Hope I didn't get off the subject...
Peaches Galaxy Note III
I've never had a problem with AT&T or Verizons service.. Just to throw it out there My phone bill with T Mobile is higher than AT&T..
Every area in every state may be different and there is no need to bash, but we all have a right to express our frustrations.. All this is a service that we are paying for so we have that right to be upset.. If any company promises something or say what they can offer you than they should abide by that.. Just a tip to Sprint. Stop buying out other companies when you can get the first on on track.. Hope I didn't get off the subject...
Peaches Galaxy Note III