Apps Getting bad ratings which you know aren't true

[Rabbit Mobile]

Hi,

So I'm a new developer, and I worked extremely hard to create my first app. I tried to go all out, and add in every feature and everything I possibly could. So far, it's been several months, and I've only been getting positive feedback and e-mails telling me that the app is great.

This morning, I found a 1 star rating and a reply which simply doesn't make sense. You can read the review here:

https://play.google.com/store/apps/details?id=tip.machine&feature=search_result

I know for a fact that my application works, and it can do basic arithmetic. I am almost sure that the user unintentionally activated some setting (and there are many in my app) which triggered this behavior. But it simply doesn't make sense, my app can certainly do basic arithmetic.

So what do I do in this scenario?

 

[evenmonkeys]

Well, just to be fair.. it does appear the math is wrong.

Tip Amount Rounding: Yes
Amount Per Person Rounding: No
Total Amount Rounding: No

Bill Amount: $25.24
Tip Percent: 15%
# of People: 1

Tip Amount: $4.00
Per Person: $29.03
Total Amt: $29.03

$25.24 + $4.00 != $29.03

The application looks really nice, but there are some mathematics issues.

 

[Rabbit Mobile]

Well, just to be fair.. it does appear the math is wrong.

Tip Amount Rounding: Yes
Amount Per Person Rounding: No
Total Amount Rounding: No

Bill Amount: $25.24
Tip Percent: 15%
# of People: 1

Tip Amount: $4.00
Per Person: $29.03
Total Amt: $29.03

$25.24 + $4.00 != $29.03

The application looks really nice, but there are some mathematics issues.

Yes, but you are rounding the tip. So nominally, the tip would be $3.79, and $25.24 + $3.79 = $29.03. However, since you are rounding the tip up, the tip shows as $4.

However, I do see how my logic is flawed. I will fix this issue immediately. It is not an issue with the mathematics, it is my logic.

Thanks for making this clear for me.

 

[Rabbit Mobile]

Issue has been fixed, and I will post an update very soon. Thank you for enlightening me. I feel very bad that such a small mistake caused such a negative rating. I wish there was some way to make the user reconsider.