Well here goes I am not one to bitch and am a fan of google. I was on the bandwagon to go with a pixel xl and fi as soon i was was able to get a out of stock phone. got the 32G because the 128g was on a long backorder. I sucked it up. Like the phone and had problems that others have had freezing for up 15 minutes. Replaced 2 phones because of this problem. One put the wrong address on my package so i was out a phone for a week. that phone lasted for about 1 month and issues again got replaced called and 2 days later had a refurbished phone. As i booted up the replacement phone i packed up the old one and mailed it the same day i received
Here is my latest event my phone will not charge google support well send you out another one .this was Friday 4/7/17. approve email make sure address is correct we will get it out to you will have by Tue . I understand this as it was the weekend after 4 pm . no big deal.
My phone is under warranty and i have the protection plan also. I filled the paper work online and my fault i did pay attention just did the process i did b4 . they want to charge me $850 for a new phone until they receive the old broken google pixel phone that is theirs and still under warranty not to mention the protection plan.I called monday follow up based on my past history with google and so nimrod assured me i would have a phone today. I was busy and did not think anything of it. I called again today and they told me i had to purchase a phone until they received my broken replacement. Needless to say i am pretty pissed. . don't make me suffer because others do not return their broken phones. did not cause any problems to make the phone not work. get it together google.
Here is my latest event my phone will not charge google support well send you out another one .this was Friday 4/7/17. approve email make sure address is correct we will get it out to you will have by Tue . I understand this as it was the weekend after 4 pm . no big deal.
My phone is under warranty and i have the protection plan also. I filled the paper work online and my fault i did pay attention just did the process i did b4 . they want to charge me $850 for a new phone until they receive the old broken google pixel phone that is theirs and still under warranty not to mention the protection plan.I called monday follow up based on my past history with google and so nimrod assured me i would have a phone today. I was busy and did not think anything of it. I called again today and they told me i had to purchase a phone until they received my broken replacement. Needless to say i am pretty pissed. . don't make me suffer because others do not return their broken phones. did not cause any problems to make the phone not work. get it together google.
