Help Google Play dissapeared

[dawon]

Hi,

recently my google play dissapeared from my HTC Desire. I have unrooted phone with android 2.2. I have Google Play Services installed but Google play is not there. I already tried installing some versions of google play from apk, but after I started it, it showed me message that the aplication was stopped unexpectably....

I want to avoid factory reset, is there some other solution?

Thank you

 

[Hadron]

Was the phone ever rooted, and did you do anything before this happened?

Do you have Market (what they used to call this before the silly name Play)? If so it may be that the Play update has been removed. I'd certainly try rebooting and seeing what the state is after that.

A factory reset won't give you Play back, it will remove Play Services and leave you with Market (because that's what's in the ROM, and a reset just removes all additions and updates). It might be that it would update after that, but I'd hold back until other options are eliminated.

 

[dawon]

Was the phone ever rooted, and did you do anything before this happened?

Do you have Market (what they used to call this before the silly name Play)? If so it may be that the Play update has been removed. I'd certainly try rebooting and seeing what the state is after that.

A factory reset won't give you Play back, it will remove Play Services and leave you with Market (because that's what's in the ROM, and a reset just removes all additions and updates). It might be that it would update after that, but I'd hold back until other options are eliminated.

Firstly thanks for reply...

No, my phone was never rooted. This is original installation since I bought the phone.

I am not aware of any action which could cause this. I tried restarting the phone several times but it didn't help.

I didn't find market in menu and in installed app list.

 

[Hadron]

It would be in "all" apps. Without doing a factory reset my instinct is to find Market or Play Store in the app settings and try to wipe its cache or uninstall updates if that doesn't work.

Failing that, a step short of factory reset would be to wipe the cache partition from recovery (no promises, but nothing lost if it doesn't work). Boot into hboot (boot while pressing the volume down key), select recovery, then when you have the red triangle on screen I think you use power+volume up to get the menu (being rooted I've never really used to HTC stock recovery). I think there should be an option to wipe cache without doing a full reset.

If it's not some corrupt data then it may be that an automatic Play Store update failed. But if you can't find either Market or Play Store in the Applications menu to uninstall updates there may not be many options other than the reset. But if you were able to start Play in order to get the "stopped unexpectedly" message then it should be in the applications menu, so you ought to be able to uninstall/uninstall updates.

 

[dawon]

It would be in "all" apps. Without doing a factory reset my instinct is to find Market or Play Store in the app settings and try to wipe its cache or uninstall updates if that doesn't work.

Failing that, a step short of factory reset would be to wipe the cache partition from recovery (no promises, but nothing lost if it doesn't work). Boot into hboot (boot while pressing the volume down key), select recovery, then when you have the red triangle on screen I think you use power+volume up to get the menu (being rooted I've never really used to HTC stock recovery). I think there should be an option to wipe cache without doing a full reset.

If it's not some corrupt data then it may be that an automatic Play Store update failed. But if you can't find either Market or Play Store in the Applications menu to uninstall updates there may not be many options other than the reset. But if you were able to start Play in order to get the "stopped unexpectedly" message then it should be in the applications menu, so you ought to be able to uninstall/uninstall updates.

It wasn't in All apps menu nor in app list. But I tried the cache partition wipe through hboot (it was exactly as you said) and it brought back at least old Market.

It was in application menu only when I tried installing Play from apk. But it didn't run. Now the Market is working. I guess it will upgrade automatically to Google Play.

So thank you very much it helped me a lot!