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Google Play does not work for me

R

rkavanagh1

Lurker
I have a brand new ASUS Transformer Prime tablet running ICS which I have been using for the first time over the last few days.

I can access the internet without issue using the email, Gmail, browser, YouTube apps, but not Google Play. When I try to use the Google Play Store app it shows a "loading..." message for a few minutes and then stops with a "No Connection" message.

Any ideas how I can fix this?
 
rkavanagh1 said:
I have a brand new ASUS Transformer Prime tablet running ICS which I have been using for the first time over the last few days.

I can access the internet without issue using the email, Gmail, browser, YouTube apps, but not Google Play. When I try to use the Google Play Store app it shows a "loading..." message for a few minutes and then stops with a "No Connection" message.

Any ideas how I can fix this?
Click to expand...

Welcome to AF :)
Try going into the settings-manage applications-and clear the cache and and data for the Google Play store.
Hope this solves the issue for you.
 
Hmm, I just looked at my Prime and couldn't find any settings that would block the Play Store access. I'd take gbiggie's advice and clear out the data from the Play Store (it will prompt you to sign in to the store on your next visit).
 
Thanks for you suggestions..
OK I did that and it does not make any difference.

When starting I get the following

1) First screen says "Android Market is Upgrading to Google Play"
2) I press continue
3) The screen goes grey with the message "Loading...." in the center.
4) After a minute or so the message changes to "Connection Timed Out"

I have tried restoring to factory settings and this makes no difference either.

Note at no point do I get to a place where I can enter my id/password.

Getting very close to sending this back to Amazon. If I cant load apps then the tablet is not much use,
 
Hmm-surprised that the restore to factory does not even fix it.
When you said this
Note at no point do I get to a place where I can enter my id/password
Click to expand...
It begs me to ask-have you logged into the Gmail app with your information. The two go hand in hand so to speak.
Give that a try and let me know :)
 
I was on the verge of packing the tablet up and returning it to Amazon and thought I would try one last thing. I took the tablet to a friends house and tried it on their WIFI just to double check it was not my network. The table worked first time and I used Google Play to install a number of apps.

I then took the tablet back to my house and Google Play continued to work and I installed some more apps.

I have no idea what my router was blocking that prevented Google Play from working but it seems fine now. If the problem returns I know the issue is with my router now, not the tablet.

Thanks to everyone that helped out with suggestions.
 
I have the same problem with my Samsung galaxy tab 10.1 but I don't connect via a router but via my mobile network MTN. I know it's working because I get my email on the tablet and I can go to the internet, but not the play store. Any one got any suggestions?
 
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