Help Google Play Music can't see my Micro SD

[Deleted User]

Hi there,

I am running Android Marshmallow on my HTC M8 GPE.

Once I upgraded, Android scanned my Micro SD card and told me it was slow and may cause apps to lag and my music may stutter - which coincidentally was happening prior to Marshmallow.

So I bought a new Micro SD card, put it in my phone, Android asked to format it and get it ready for use on my phone.

Google Music - the 'Manage Storage' option has disappeared.

My photos and screenshots will save to the Micro SD card, ES File explorer can see and read and write to the Micro SD card.

Hmm?

I put in the old Micro SD card, Android did its thing with reformatting.

Google Music - the 'Manage Storage' option has reappeared, BUT it is greyed out. I tried to screenshot this but then a message pops up saying that it couldn't save the screenshot because there is no Micro SD card available.

Umm?

Fixes I have tried:

• Clearing the Media Storage data and cache

• Clearing Google Music's data and cache

• Restarting

• Reformatting the Micro SD cards

• Deleting these infamous .nomedia files from the Micro SD cards on my computer

• Tried this 'media scanner' app and it didn't do anything other than bomb my phone with ads.

• As many combinations and permutations as I can think of

Help please!

 

[El Presidente]

Where did you get the card?

You might want to check it to see if it's damaged or fake using this: https://play.google.com/store/apps/details?id=com.humanlogic.sdi

 

[Slug]

I bought a new Micro SD card, put it in my phone, Android asked to format it and get it ready for use on my phone.

Google Music - the 'Manage Storage' option has disappeared.

With Android 6.x a microSD card can be used either as external storage (as before) or integrated with the internal storage; the latter requires a reformatting of the media prior to use, which sounds like what happened here. I've a phone running 6.0 here with a 64GB card formatted as internal and the Manage Storage option is also missing from Play Music on that device.

 

[Deleted User]

Where did you get the card?

You might want to check it to see if it's damaged or fake using this: https://play.google.com/store/apps/details?id=com.humanlogic.sdi

I bought the card from a well known electronics and HiFi store here in Australia called JB HiFi. I ran the app you suggested and the results put it as a legitimate 32 gb Sandisk, class 10 etc. No errors.

 

[Deleted User]

With Android 6.x a microSD card can be used either as external storage (as before) or integrated with the internal storage; the latter requires a reformatting of the media prior to use, which sounds like what happened here. I've a phone running 6.0 here with a 64GB card formatted as internal and the Manage Storage option is also missing from Play Music on that device.

Strange!
Would formatting it as external fix this (even though it wouldn't make sense)?
Factory reset?

 

[Slug]

Would formatting it as external fix this (even though it wouldn't make sense)?

It makes sense in that it would then be available as external storage, so the "Manage Storage" option makes sense. There's nothing to "manage" if all storage is in the one volume i.e. internal.