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Google play store help

M

MsBlocksWorth

Newbie
I don't know how to fix this or if it's in Google end . When I go and install a game or app it dose great. But when I pre register for a game . The Google play store app just crashes on me. Any help will be thanked
 
https://www.gsmarena.com/samsung_galaxy_tab_s6-9781.php

Try going into your Settings >> Apps menu, find and open the Google Play Store entry, go to Storage and tap on Clear cache. Do the same thing with the Google Play Store Services app. See if that made any difference.
If you're still having a problem with the Play Store, instead of Clear cache tap on Clear data instead, and then be sure to restart your tablet. This is a bit more invasive than Clear cache (cache files are all just temporary 'working' files the apps use) but keep in mind that the 'data' you're wiping in this case is just background data files that those two apps accumulate as Google monitors your tablet's Play Store activity. The point being, it's not data you can use or need for your usage. It's for Google's usage. Basically your Google account exists online within Google's server farm so that's where your Play Store actions get retained.
Anyway, if that doesn't help either the problem apparently isn't Play Store related but perhaps some third-party app/service is inadvertently messing up the Play Store service on your tablet. When did this problem start occurring? Is it a long-standing issue or just recently?
 
svim said:
https://www.gsmarena.com/samsung_galaxy_tab_s6-9781.php

Try going into your Settings >> Apps menu, find and open the Google Play Store entry, go to Storage and tap on Clear cache. Do the same thing with the Google Play Store Services app. See if that made any difference.
If you're still having a problem with the Play Store, instead of Clear cache tap on Clear data instead, and then be sure to restart your tablet. This is a bit more invasive than Clear cache (cache files are all just temporary 'working' files the apps use) but keep in mind that the 'data' you're wiping in this case is just background data files that those two apps accumulate as Google monitors your tablet's Play Store activity. The point being, it's not data you can use or need for your usage. It's for Google's usage. Basically your Google account exists online within Google's server farm so that's where your Play Store actions get retained.
Anyway, if that doesn't help either the problem apparently isn't Play Store related but perhaps some third-party app/service is inadvertently messing up the Play Store service on your tablet. When did this problem start occurring? Is it a long-standing issue or just recently?
Click to expand...
I have done e every thing I could think of before posting . Then ha e not download any thing for a while
 
MsBlocksWorth said:
I have done e every thing I could think of before posting . Then ha e not download any thing for a while
Click to expand...
OK, but we're not going to know just what is 'everything you could think of'. Please post a listing so there isn't a lot more repetition on our part.
Have you already tried just restarting your phone? That alone solves a lot of one-off glitches that pop up occasionally.
 
svim said:
OK, but we're not going to know just what is 'everything you could think of'. Please post a listing so there isn't a lot more repetition on our part.
Have you already tried just restarting your phone? That alone solves a lot of one-off glitches that pop up occasionally.
Click to expand...
I have restarted my tablet. I have cleared both cache on play store an Google services . I have even unistalled and reinstalled Google play store. My tablet is up to date. If I can't find a solution my have to factory reset and have minecraft file with stuff ect... which I'll have to separately do a lot of things
 
Is this only the case with this game?
If so, it's most likely not related to Google Play Store, but it is an issue with the game itself.
 
MsBlocksWorth said:
I have restarted my tablet. I have cleared both cache on play store an Google services . I have even unistalled and reinstalled Google play store. My tablet is up to date. If I can't find a solution my have to factory reset and have minecraft file with stuff ect... which I'll have to separately do a lot of things
Click to expand...
I know you say the tablet is up to date, and from what @svim posted it was released in 2019, but I'm not sure if it would still be on the latest Android. There was an old supporting app for Play that would sometimes go wonky and require a data and cache wipe. IIRC it was something like download manager. I know you aren't actually trying to download, just preregister, but the problem mirrors the same type or issues this app would cause, so its worth a shot.

Alternatively, have you tried preregistering for the app through a browser at https:\\play.google.com, either on your own tablet using a browser or on a computer. This would at least isolate the problem being play on your tablet.

Lastly, can you link an example of a game you are trying to preregister for so one of us can try it and eliminate a broader issue with play or a specific app. :)
 
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