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Have to shake my phone to make it work?

I have a samsung galaxy note 3. It's started acting up in recent months. often times, when I'm using it, the phone stops recognizing any touches on the screen. It took me a while to figure out that the best way to make it resume working is to shake it. Like, physically shake the phone. Could this be a software issue, or is it a hardware issue like I suspect? Has anyone heard of this? It just seems so stupid. I have some phone repair shops in my town, and I"m willing to take the phone there, but I'm hoping I could tell them what to fix rather than just letting them guess, since I doubt this is a common problem. (I've tried googling to no avail.) Any thoughts would be really appreciated! (As a note, I'm running a custom OS.)
 
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