Hello and USB problem

[sailorgil]

I guess this is as good a place as any to ask a question.. My name is Gil (sailorgil) and I live in northern Indiana. Am retired A/C road salesman.
I recently signed up with Virgin Mbile and after going through the whole gammet of phones have settled on the Samsung Intercept.

I am still using the 2.1 system and am waiting for virgin to update.

For some reason the computer does not recognize my phone when I plug it into the USB port. I have two computers (desktop and laptop) and neither one can see the phone and the phone does not indicate I am hook up. I have talked to both Samsung and Virgin with no solution. Virgin went so far as to send me a new phone with the same results.

Anyone have any idea what the problem might be ?

Thanks and thanks for the forum.

Gil

 

[Martimus]

Welcome to the Android Forums!

Unfortunately the problem typically can be found in the KIES software... and you are not the only person to experience this sort of issue. You can try using different USB ports, try rebooting your computer and/or your phone. Typically KIES will work for some and not for others. My best advise is to post in the Samsung Intercept support forum to see if someone there can provide a suggestion that helps you resolve your problem...

Samsung Intercept (Virgin Mobile) - Android Forums

 

[sailorgil]

OK, thanks for your help. I was pretty certain that I wasn't the only one with the problem, but both Virgin and Samsung "help desk"? acted like I was.

I will continue my search.

Thanks again.