Help Help! Firmware update of SGS2 by Kies that Samsung says does not exist!?

[JeffW12]

I am new to smartphones and am on a step learning curve! Kies, 2 days ago indicated that there was a firmware update for my 1 month old SGS2(unbranded). The update appeared to be successful. However, I then found I could not open .xls files or create spreadsheets with Polaris Office, other file formats are fine.

I phoned Samsung UK who told me that there was not an update for my phone! They added that I was lucky that the phone was still working. I queried how Kies could get it so wrong and the response was along the lines of

 

[semus]

my firmware and kernel and that are exactly the same, im on a galaxy s 2 unbranded XEU also.. and i guess samsung are wrong then...?

and XLS files are working ok for me..

 

[JeffW12]

Many thanks for your reply.

So I searched the internet for my problem and found I was not unique with suddenly not being able to work with .xls files.

The answer for anyone with the same problem that finds this thread is: Settings -> Applications -> Manage Applications -> Clear data. Clear data does what it says on the tin, so be careful.

Jeff