HELP! Front-facing camera not working!

[lrachelle80]

HELP!!!! My camera doesn't have the icon to switch to the front-facing camera (sometimes it briefly appears before disappearing). The video screen has the icon to do it, but when you touch it, nothing happens. I googled the issue and the majority of responses were to do a factory reset, so that's what I did (which, in a possibly related issue, I had to do with the hard reset vs doing it from the settings, because the button to click "erase data" or whatever it said didn't work either). But that didn't fix it...ARGH!!!!! So frustrated. Any ideas???

 

[Dannydet]

Install a different camera app from the play store

 

[lrachelle80]

Install a different camera app from the play store

I should have mentioned that - tried it and no dice.

 

[Phalon4]

HELP!!!! My camera doesn't have the icon to switch to the front-facing camera (sometimes it briefly appears before disappearing). The video screen has the icon to do it, but when you touch it, nothing happens. I googled the issue and the majority of responses were to do a factory reset, so that's what I did (which, in a possibly related issue, I had to do with the hard reset vs doing it from the settings, because the button to click "erase data" or whatever it said didn't work either). But that didn't fix it...ARGH!!!!! So frustrated. Any ideas???

I'm sorry for your issues you having with your device. But if the factory reset didn't work and you made sure that you didn't have any updates for the device pending, It maybe time for a new device.

 

[lrachelle80]

I'm sorry for your issues you having with your device. But if the factory reset didn't work and you made sure that you didn't have any updates for the device pending, It maybe time for a new device.

Thats my fear...this phone is brand new to me (refurbished).

 

[Phalon4]

Thats my fear...this phone is brand new to me (refurbished).

Yes, I understand but unfortunately refurbished doesn't mean its brand new. So Maybe this may be a constellation, you may need to get another refurbished phone.