HELP!!!! My camera doesn't have the icon to switch to the front-facing camera (sometimes it briefly appears before disappearing). The video screen has the icon to do it, but when you touch it, nothing happens. I googled the issue and the majority of responses were to do a factory reset, so that's what I did (which, in a possibly related issue, I had to do with the hard reset vs doing it from the settings, because the button to click "erase data" or whatever it said didn't work either). But that didn't fix it...ARGH!!!!! So frustrated. Any ideas???