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Help Help! GNex won't shut down. Can't update to JB

lobuzz311

Lurker
I'm trying to update my wife's GNex to JB, and it won't ever finish the update because the phone won't shut down. It did this before, as well, but it wasn't an issue because it wasn't in the middle of an update. Pulling the battery cancels the update process, so it never finishes.

Basically, no matter how you try to shutdown the phone, whether manually or through the update, it gets stuck on the "Powering off" screen. I can't get back to the home page or do anything else other than pulling the battery, although I can still change the volume, long press the power button to get that menu in the background, and turn on / off the screen.

I've done a factory refresh, no change.

The phone is ICS 4.0.4 on Sprint.

Thanks for your help!
 
are you trying this on a rooted phone? i wasnt aware JB has been pushed through OTA yet

No, not rooted... The updates started pushing out a week ago.

This was the second time the update tried to install, and the inability to shut down caused it to fail.

Any thoughts?
 
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