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Help Help Phone keeps restarting

V

vegan83

Lurker
my phone keeps restarting, every time I turn the screen off it restarts and ever time I try to wake it up it restarts. If I try to turn it off it restarts. I have tried all the tricks I have read, I have tired a new SD card, I reset it to factory default, I have formatted the USB storage and the SD card. NOTHING has worked.

Here is all the info on the phone:
model: SPH-D710
Version: 2.3.6
baseband version: S D710.10 S.EL29
Kernel: 2.6.35.7-SPH-D710.EL29-CL852097
build number: GINGERBREAD.EL29
Hardware: D710.10

Any tips or fixes on this issue would be great.

Thanks
 
Your phone sounds pretty borked. Take it to a Sprint store and see if they can fix it. If not, they will replace it for you most likely.
 
My phone is rebooting on its own about two times a day for no reason all of the sudden. I'm thinking it may have to do with ICS. Anyone else having this issue?
 
There is talk about this being a hardware issue at xda developers. Mine, reboots everytime I change the battery. I am currently on gingerbread. You can reboot without the sd card- mine reboots normally, but then when I insert it, it reboots. Maybe a hardware The only way it limits the reboot is if I turn off wifi when it is rebooting. Get more info at xda.
 
jennn said:
My phone is rebooting on its own about two times a day for no reason all of the sudden. I'm thinking it may have to do with ICS. Anyone else having this issue?
Click to expand...

Mine started doing that after the ICS upgrade. A factory reset fixed it. It hasn't rebooted once on its own after the factory reset.
 
i had this problem too among many others and i walked into the sprint store and the guy said he would order me a new phone :)
 
Andrew Fourg said:
Will a 'Factory reset' make my phone unrooted? (and do I do this "reset" with the micro SDCard still mounted?)
Click to expand...

Yes, a factory reset will unroot your phone, and return it to a factory state. You can do it with or without the SD card mounted. The FR doesn't affect your SD card. Personally though, if it was me, I would take it out just to be safe.
 
jennn said:
My phone is rebooting on its own about two times a day for no reason all of the sudden. I'm thinking it may have to do with ICS. Anyone else having this issue?
Click to expand...
mine is when streaming via bluetooth to my sony car stereo, no other time though.
 
Update: after the second "repair" OTA update, it still was having problems. i called sprint, they said to take it in to the store again. they looked at it, tested it with multiple bt devices. They think that the BT version/software in the car stereo and the updated BT software in my phone are not compatible now and thats what is causing the problem. i wasnt sure about that, but I called Sony's car audio tech department and they have had people call about this issue and they concur. cannot update the head unit either, i will just have to settle with using the usb drive or AUX if i want music out of my phone(until i get a newer car stereo, but that will be when i get a different car probably). thanks for your help folks.
 
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