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Help Help please

R

RoyalYeo

Newbie
i bough my phone last friday the 22 and i still dont have any 3G service on my phone , the 3g icon doest even show on the notification bar the guy from the store told me to wait 72 hours to get full service , if anyone can help me please?
 
I had to manually update these settings when I first got my phone.

Setting>About Phone>System Updates> Update Profile

That may work. When I activated my Prevail I had to manually enter the settings to activate it, and I had to update my profile.

The profile is a list of services your phone is allowed to utilize on the boost network.
 
LAWLETTE said:
I had to manually update these settings when I first got my phone.

Setting>About Phone>System Updates> Update Profile

That may work. When I activated my Prevail I had to manually enter the settings to activate it, and I had to update my profile.

The profile is a list of services your phone is allowed to utilize on the boost network.
Click to expand...

when i try to activate it fails , and when i try to update profile or prl it says client side authentication error
 
Can you place calls with the phone?

Edit: Have you checked your activation status
https://apps.boostmobile.com/boostApp/checkStatusDisplay.do

I got my phone a week before I activated it so I just played with stuff on wifi, and killed the activation process every time it came up.
When it was finally time to activate I couldn't make the phone run the activation, but after your activation status is confirmed there should be an option and instructions on how to activate it yourself. I don't remember the steps, but this may help?
 
LAWLETTE said:
Can you place calls with the phone?

Edit: Have you checked your activation status
https://apps.boostmobile.com/boostApp/checkStatusDisplay.do

I got my phone a week before I activated it so I just played with stuff on wifi, and killed the activation process every time it came up.
When it was finally time to activate I couldn't make the phone run the activation, but after your activation status is confirmed there should be an option and instructions on how to activate it yourself. I don't remember the steps, but this may help?
Click to expand...

yes i can make calls perfectly fine and send text also but it never activates it says retry and then it says failed. "sorry the application system updates (process com.samsung) had stopped unexpectedly please try again, the activation was gone but it came back after doing something that a boost tech told me todo
 
last resort (but the simplest): I suggest calling boost and having them run you through the activation/ profile issue.
 
LAWLETTE said:
last resort (but the simplest): I suggest calling boost and having them run you through the activation/ profile issue.
Click to expand...

so i should call boost customer service and tell then my phone doest have network service right? or what should i say because i called today and all they did was made me reset my profile which is what brought the activation back,
 
RoyalYeo said:
so i should call boost customer service and tell then my phone doest have network service right? or what should i say because i called today and all they did was made me reset my profile which is what brought the activation back,
Click to expand...

Tell them your internet doesnt work. Boost reps dont really understand terms like "network," "profile update," or "3g not provisioned". You gotta dumb it down for them.... "My internet isnt working, it doesnt have the flashing arrows for 3g. Every time I open the internet it says page not displayed"

They may have you do some really stupid things u may have tried a million times like pulling batteries and factory resets. But its all part of the process of getting urself moved up to a higher level support agent if the first one you talk to doesnt fix it.

Good luck!
 
I had the same problem when I first got my phone...but I called Boost and they took care of it. Don't forget to dial 88 immediately after you call boost customer service so you can get them directly and bypass the automated crap. ;)
 
i called boost today and spoke with about 7 "tech experts" and all they did was change my number like 2 times , make my phone stop making call AT all and the last one told me it was fixed that i needed to wait 72 hours , so should i wait or call then again?
 
If you just bought the phone on the 22nd , take it back . I would . You may have a hardware issue . Most places will activate the phone right there on the spot if you ask them 2 . Once your phone is activated , you should have 3g .




NOTE: I just re-read this thread and I don't see anything where you have went in to setting and turned on the 3g service . Menu/Wireless and networks/Mobile networks . 3g data should be checked ........ If it is checked and you still don't have 3g , return the phone .
 
wetbiker7 said:
If you just bought the phone on the 22nd , take it back . I would . You may have a hardware issue . Most places will activate the phone right there on the spot if you ask them 2 . Once your phone is activated , you should have 3g .




NOTE: I just re-read this thread and I don't see anything where you have went in to setting and turned on the 3g service . Menu/Wireless and networks/Mobile networks . 3g data should be checked ........ If it is checked and you still don't have 3g , return the phone .
Click to expand...

3G is activated , everything is working fine with the phone because i bough it from a friend and when he had it everything was working , i guess i just have really bad luck? :(
 
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